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Question

how long dies it yake for id to process a return

  • August 5, 2026
  • 3 replies
  • 26 views

How long does a return take to process? 

3 replies

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2026

Hi ​@Ltatterson87 and ​@Dvl_14,

 

Thank you for providing ​@Ltatterson87 with the above information, ​@Dvl_14.

 

I can confirm that once your handset has been received at our warehouse, it can take up to 5 working days for the return to be processed.

 

Thanks, 

Anneline


  • Author
  • New Contributor
  • August 6, 2026

They said it would be disconnected by today can you confirm that it has been so I can go ahead and use the pac code please


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • August 6, 2026

Hi ​@Dvl_14,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

 

Gemma M
The iD Mobile Social Media Team