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How to cancel contract with no sim or online account.

  • February 15, 2025
  • 4 replies
  • 105 views
J
New
 Contributor
  • Jenih
  • New
 Contributor
  • 1 reply

How do I cancel my contract, if I have lost my sim, never used it and don't have an online account for this phone number. I do have an active account for a different plan but want to cancel this one.

    4 replies

    MZone
    Platinum 
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    • MZone
    • Platinum 
Contributor
    • 961 replies
    • February 15, 2025

    If you have’t got an online account you need to use the iD online Live Chat service, to speak to a customer adviser ​@Jenih 

    The advisers work until 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”. ​​​​​​

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • February 16, 2025

    Hello ​@Jenih 

     

    Thanks for getting in touch. 

     

    Please let us know if you have been able to speak to the live chat team in order to process your request. 

    If not, we will be happy to assist you.

     

    Nat 

    J
    New
 Contributor
    • Jenih
    • Author
    • New
 Contributor
    • 1 reply
    • February 16, 2025

    Followed the advise and all sorted. Thanks. 

    andewhite
    Tyler
    MZone
    3 people like this
    • andewhite
      andewhite
    • Tyler
      Tyler
    • MZone
      MZone
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • February 17, 2025

    Thank you for the update ​@Jenih!

     

    Kind regards,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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