How do I cancel my contract, if I have lost my sim, never used it and don't have an online account for this phone number. I do have an active account for a different plan but want to cancel this one.
How to cancel contract with no sim or online account.
+22If you have’t got an online account you need to use the iD online Live Chat service, to speak to a customer adviser
The advisers work until 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
Hello
Thanks for getting in touch.
Please let us know if you have been able to speak to the live chat team in order to process your request.
If not, we will be happy to assist you.
Nat
+24Thank you for the update
Kind regards,
Tyler
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
