I have an idMobile PAYGO account. I am trying to see how I have spent my credit over the past few months but I can’t see how to find this information.
I can log in on-line successfully but I can’t see anything about ‘billing’ or some such.
I’m sure it must be somewhere! …. but where?
Best answer by chrisisbd
What about this
It would probably work except that currently the idMobile app says “Unable to connect to idMobile”. I’ll try again later today.
+16Hi
Unfortunately these details are not available in your account.
Your usage is shown in detail in the PDF copy of your monthly iD Mobile bill. You can access and download the bills from your iD online account for the last 12 months.
Hope this helps x
+22What about this
Hi
You can access and download the bills from your iD online account for the last 12 months.
Well, it would help if I could find how to do it! That’s why I asked the question, I can’t find where to download the bills!
What about this
It would probably work except that currently the idMobile app says “Unable to connect to idMobile”. I’ll try again later today.
What about this
It would probably work except that currently the idMobile app says “Unable to connect to idMobile”. I’ll try again later today.
Aha! Thank you. It does work when I go on-line from my laptop. I have to say it isn’t obvious that one should go to ‘top-ups’ to find what you’ve spent but the information is there. I’ll try and remember where it is the next time I want to see where my money went! :-)
+24Hi
Please let us know if you require further assistance.
Once you get back to us here we can help you out.
Kash
+16Hi
You can download bills on-line:-
Login to your account
Click on ‘Bills’ at the to of the page
Click on ‘View previous bills’
It will list the bills available and just click on the ‘Download as PDF’
Hope this helps x
+22Just be mindful with how the online account download file presents the bill(s) compared to the app.
The online method shows the wrong month on the file name but the bill is the correct month - unless they’ve fixed it recently….?
+16
Although I did use the link in the iD Mobile ‘Your monthly bill is ready’ link 🤔
x x
+16
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