I have a Redmi note 8 pro phone. I tried to call today but it doesn't go through, everything is fine with the bill (paid etc.) I can still use the internet (data network), but I can't make calls. I'm in network coverage, the same place the network has always been before. In the SIM card settings of the phone, the preferred network type is LTE. what's wrong?
+25Hi
I’m sorry to hear that, what happens when you try to make the call? Do you get an error?
How are texts?
It’s worth noting that the Redmi Note 8 Pro is not an officially supported device on iD Mobile, you may have issues with services when using one with our SIM cards.
https://www.idmobile.co.uk/help-and-advice/approved-handsets
Tom
Mine does not do voice calls since yesterday midday. The mobile is compatible, text messaging works and I have not changed any settings. Did the “off-on” more often than I can remember, tried SIM in a different mobile to no avail and had another provider’s SIM working fine in my handset. iD/3UK said at 7am it’s fixed, but evidently not for every customer!
Hello
Thank you for getting in touch.
A network wide issue was identified and we can advise 3UK have confirmed that services are now fully back to normal, apart from some localised issues related to Storm Éowyn.
All updates are available here.
If you are still experiencing issues, can you please try rebooting your handset and let us know how you get on?
Thanks,
Nat
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