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I cant Access my account

  • July 31, 2024
  • 5 replies
  • 88 views
Carole Aveson
New Contributor

I am unable to access my account and view my bills when I put in my phone number email and date of birth it says the details do not match my account, I need to access my bills so that I can invoice my clients this is very frustrating I have always accessed before

    5 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • August 5, 2024

    Hey @Carole Aveson,

    Looking at your account, you successfully registered on the 1st August. Please let me know if that’s the case and your issue is resolved.

    Thanks.

    iD Community Manager
    Carole Aveson
    New Contributor
    • Carole Aveson
    • Author
    • New Contributor
    • August 27, 2024

    I spoke to someone and now resolved thank you

      M
      New Contributor
      • MavisHarrison
      • New Contributor
      • March 4, 2025

      I can’t access my account

      JoeKing
      Silver Contributor
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      • JoeKing
      • Silver Contributor
      • March 4, 2025

      ​@MavisHarrison  Afternoon one of the methods is to log into you account and access the live chat. This will enable you to speak to an agent of IDMobile. Once in the Live Chat in the message box type in "Speak to a person or Speak to someone" An agent will get back to you therefore you can explain your problem.

       

      Joe

      Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • March 4, 2025

      Hello ​@MavisHarrison 

       

      Thank you for getting in touch. 

      Sorry to hear you are having issues accessing your account.

      What happens when you attempt to login please? 

       

      Thanks, 

       

      Natalie 

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