I cant Access my account

8 months ago
July 31, 2024
5 replies
60 views

Carole Aveson
New  Contributor
1 reply

I am unable to access my account and view my bills when I put in my phone number email and date of birth it says the details do not match my account, I need to access my bills so that I can invoice my clients this is very frustrating I have always accessed before

+24

Matthew T
iD Mobile Employee
1845 replies
8 months ago
August 5, 2024

Hey @Carole Aveson,

Looking at your account, you successfully registered on the 1st August. Please let me know if that’s the case and your issue is resolved.

Thanks.

iD Community Manager

Carole Aveson
Author
New  Contributor
1 reply
7 months ago
August 27, 2024

I spoke to someone and now resolved thank you

M

MavisHarrison
New  Contributor
1 reply
1 month ago
March 4, 2025

I can’t access my account

+9

JoeKing
Silver Contributor
341 replies
1 month ago
March 4, 2025

@MavisHarrison Afternoon one of the methods is to log into you account and access the live chat. This will enable you to speak to an agent of IDMobile. Once in the Live Chat in the message box type in "Speak to a person or Speak to someone" An agent will get back to you therefore you can explain your problem.