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Question

I have been charged for a roaming add-on but could not use my data whilst abroad

  • May 5, 2026
  • 1 reply
  • 4 views
B
Community Member

I have been charged for a roaming add-on which I bought before my trip to Canada, but whilst I was there I could not actually use my data. The charge is on my latest bill but surely I should not have to pay for an add-on that did not work? I could not even contact ID mobile from Canada to try to fix the issue, although I tried. I am trying to raise a complaint but it is so difficult to speak to anyone. Has anyone ever experienced this same sort of issue? 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 6, 2026

    Hi ​@Benzino14,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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