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I have been trying to transfer my number using pac to my new phone but it has not been working.

  • February 9, 2021
  • 3 replies
  • 159 views
W
Community Member

I recently purchased a new phone through ID and am now using an ID sim. I have been trying to transfer my old number to this phone using PAC and all the details it requests including my old number, new number and transaction number, yet nothing has worked. I have tried doing this once a week and it has now been a month. Any advice would be extremely useful.

Thank you in advance.

Best answer by Mohammed H

Hello @Wymanl,

Sorry to hear that.

 

We will send you a PM where we can manually process this via our TechTeam.

Please check your PMs and respond there.

 

Mohammed

 

    This topic has been closed for replies.

    3 replies

    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • Answer
    • February 10, 2021

    Hello @Wymanl,

    Sorry to hear that.

     

    We will send you a PM where we can manually process this via our TechTeam.

    Please check your PMs and respond there.

     

    Mohammed

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Fayenoonie
    New Contributor
    • Fayenoonie
    • New Contributor
    • February 14, 2021

    I've just joined ID today.i have a PAC code from Virgin but it wont accept it on here.

    How do I contact anyone.i hate not been able to speak to someone for help 😡

    Will R
    iD Mobile Employee
    • Will R
    • iD Mobile Employee
    • February 16, 2021

    Hi @Fayenoonie,

     

    Is there a particular error message you’re receiving? Have you tried submitting it through a different browser?

     

    Will

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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