i have kept my number from last provider why is a different number coming up when i send a message to someone on their phone.

Hi ​@Lolly0607 ,

I’m really sorry you’re experiencing this I can appreciate how confusing it is when you believe you’ve kept your old number, but a different one is still showing when you call or text.

I’ve just sent you a private message to help get this sorted for you.

To find it:

• Click your profile picture in the top-right corner
• Select ‘Private Messages’

Or use this direct link to your inbox:https://community.idmobile.co.uk/inbox/overview

We’ll pick this up with you there and get it resolved as quickly as possible.

Thanks 👍

Owethu