Skip to main content
Question

i have kept my number from last provider why is a different number coming up when i send a message to someone on their phone.

  • April 15, 2026
  • 5 replies
  • 67 views

I have kept my old number from my last provider so why is a different number coming up when I send a message or call someone on their phone?

5 replies

Owethu M
iD Mobile Employee
Forum|alt.badge.img+11
  • iD Mobile Employee
  • April 16, 2026

Hi ​@Lolly0607 ,

 

I’m really sorry you’re experiencing this I can appreciate how confusing it is when you believe you’ve kept your old number, but a different one is still showing when you call or text.

 

I’ve just sent you a private message to help get this sorted for you.

 

To find it:

  • Click your profile picture in the top-right corner
  • Select ‘Private Messages’

Or use this direct link to your inbox:https://community.idmobile.co.uk/inbox/overview

 

We’ll pick this up with you there and get it resolved as quickly as possible.

 

Thanks 👍

 

Owethu


  • New Contributor
  • June 29, 2026

Hi, this is happening to me too. Please can you help me to get this sorted? 


Forum|alt.badge.img+10
  • iD Mobile Employee
  • June 30, 2026

Hi ​@sa5hl3y 

 

I’m really sorry you’re experiencing this I can appreciate how confusing it is when you believe you’ve kept your old number, but a different one is still showing when you call or text.

 

I’ve just sent you a private message to help get this sorted for you.

 

To find it:

  • Click your profile picture in the top-right corner
  • Select ‘Private Messages’

Or use this direct link to your inbox:https://community.idmobile.co.uk/inbox/overview

 

We’ll pick this up with you there and get it resolved as quickly as possible.

 

Thanks

 

Zandile m

The iD Mobile Team 


  • New Contributor
  • August 18, 2026

Hi, I have got the same issue can you please help me resolve this?


Forum|alt.badge.img+4
  • iD Mobile Employee
  • August 20, 2026

Hi ​@CraigEd.

 

Thanks for your post.

 

To help resolve this, please could you contact us directly via https://www.idmobile.co.uk/live-chat so our team can check when your number transfer has been scheduled for?

 

Once we have that information, we’ll be able to advise on the next steps and get this sorted for you.

 

Thanks,

Marquerita

The iD Mobile Team