i have ordered the weong colour phone

​@kabutar_hx please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

Hi ​@kabutar_hx,

Sorry to hear you’ve ordered the wrong colour.

The good news is that an exchange can be arranged, as long as your order has been accepted and you’re still within the 14-day cooling-off period, if it has not yet been processed, we can just cancel and you can place a new order.

If that’s the case, I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

It’s been more than 14 days since I got it on 17th of March. Is there any way I can exchange it for a different colour?

Hi ​@kabutar_hx,

Please accept my apologies for any inconvenience caused to you, as the return date has passed there is no way to return the handset now.

Thanks,
Hosai