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Question

i have trouble logging in to the app

  • August 17, 2026
  • 1 reply
  • 12 views

im having trouble logging in, whenever i try to add in my details and i click next it says sorry your details dont match our records, abd i definately know thsoe are ny exact details it still wont let me log in, what do i do?

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • August 19, 2026

Hi ​@skyve

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu