So I decided to cancel it. I refused the phone when it arrived at my door and the DPD driver took it away to send back. I've been emailing the ID mobile help team and said I would like to upgrade to a different phone, however when I check the app it now says I'm not due an upgrade until 2028 and I can only assume this is because the account thinks I'm on the upgrade plan but I'm not. I really just want to sort this out so I can get a new phone.
Any help is appreciated ☺️
Hi
Thank you for getting in touch with us.
I'm sorry for the confusion and frustration this has caused.
As you've refused delivery of the upgrade phone and it was returned with DPD, it sounds like the upgrade may still be linked to your account while the return is being processed. This could explain why the app is showing that you're not eligible for another upgrade until 2028, even though you don't have the handset.
Please send us a private message via our socials (Facebook or Instagram) so that we can look into this for you.
Thank you,
Zandile M
The iD Mobile Team
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