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Question

i want to keep my old number now

  • July 4, 2026
  • 3 replies
  • 24 views

  • Community Member

I want to keep my old number on my new contract

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 6, 2026

Hi ​@G13,

 

We'd be happy to help.

 

Could you let us know if you're moving your number from another network to your new iD Mobile contract, or if your previous contract was already with iD Mobile?

 

Once we know that, we can advise you on the next steps.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • New Contributor
  • July 7, 2026

Hi i am moving from id mobile i my pac code is [REMOVED]


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2026

Hi ​@Magdalena1995,

 

Thank you for getting in touch, and I am so sorry to hear of the issues that you are facing. 

 

Unfortunately, iD Mobile isn't able to transfer a mobile number from one iD Mobile account or plan to another, as we don't support internal number transfers.

 

If you'd like to keep your existing number, you'll need to upgrade on the plan that currently has that number attached. If you've already taken out a new iD Mobile plan through a third-party retailer, we'd recommend contacting the point of sale to discuss returning or cancelling that new plan (where eligible).

 

Once that's done, you can contact our Sales team via Live Chat to discuss upgrading your existing plan while keeping your current number.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team