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ID Chat not working - just need to speak to customer services.

  • March 18, 2025
  • 4 replies
  • 424 views
H
New Contributor

I can’t use the online chat - it says “not delivered”. I’ve changed browser to chrome and am getting very frustrated that there is no way of speaking to customer services

 

    4 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • March 18, 2025

    iD is an online business. You can try socials or a different browser. Just tell the 24/7 chatbot you’d like to “talk to a person”. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New Contributor
    • hannahdrozdz
    • Author
    • New Contributor
    • March 18, 2025

    Thanks  - tried two different browsers and in the end FB messenger

     

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • March 18, 2025

    Anything we can help you with on the community?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • March 18, 2025

    Hey there ​@hannahdrozdz, sorry to hear that.

     

    Have you tried different browsers and also different device(s)?

     

    Have you also tried incognito mode?

     

    I have just checked the live-chat now and everything is working as it should.

     

    Or, how can we help you here please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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