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Question

id missed payments showing on my account

  • July 17, 2026
  • 1 reply
  • 6 views
K
Community Member

Hi iD Mobile team,

I have a question about credit-file reporting on my account.

Live chat advised that my balance is now fully paid, the account remains active, and the entries showing on iD’s side are missed-payment markers only, with no default visible.

Could someone please confirm how I can get written confirmation from the relevant credit-file/reporting team of exactly what has been reported to the credit reference agencies?

I will not post any personal account details publicly.

Thank you.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 17, 2026

    Hi ​@Kab1980,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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