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Question

imei discrepancy, help needsd

  • July 20, 2026
  • 1 reply
  • 10 views

i lost my phone whilst abroad, ive claimed my insurance ive included imei number from box and received a proof of usage from ID mobile but on their proof of usage the imei number is different from that on the box… i only had one iPhone 17 I don’t know how this has happened 

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • July 21, 2026

Hi ​@Archie123

 

We’re sorry to hear about the experience you’ve had with your proof of usage request. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline