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iMessage will not activate after transferring (pac) number to ID

  • August 1, 2024
  • 4 replies
  • 826 views

My  iMessage and FaceTime will not activate with my ID sim after transferring my number to ID 🤔

Best answer by Dave M

Hope some of this may help you- just resolved my FaceTime /iMessage activation problem yesterday:

After switching to iD and following as much as I was able to (with an eSIM not a physical sim) of the advice on community, iMessage and FaceTime still had activation errors.
I had ported my number from O2.

Some details of what I encountered-

Settings >Apple id >Sign-In & Security

Phone number- was marked as unavailable for iMessage and FaceTime with an info button stating- 'You must have a SIM associated with an Apple device for +447xxxxxxxxxx to be used for iMessage and FaceTime'

I deleted this number which could be done as it wasn't registered. 

Resetting Network Settings on my iPhone did not resolve the problem.

My number was correctly showing in Settings>Phone
Erasing and inputting it again did not resolve.

I contacted live chat requesting a new eSIM and they were very helpful and quickly emailed out a new one. 

I then again attempted to follow the community advice 'How do I fix iMessage or FaceTime issues after I switched?'

I was unable to untick my Apple id email in Settings>iMessage and also in Settings>Facetime. 

I had to put my old O2 sim back in which allowed me to do that. 

I deleted my original eSIM

This then cleared my phone number in Setting>Phone

I then followed step 4 in 'How do I fix iMessage or FaceTime issues after I switched?' And waited 30 mins while connected to WiFi. 

I then downloaded my new eSIM and waited for it to activate and connect. 

Following successful connection, Settings>Apple id>Sign-In & Security showed my number again.

I followed step 5 and it worked perfectly, activating in seconds- iMessage and FaceTime work flawlessly with my mobile number now. 

I spent 2 days very frustrated trying to sort this out. I hope this helps someone to resolve a similar issue more quickly.

Having an eSIM did make this more difficult to resolve as I had to delete the old one and request a new one, as opposed to being able to remove the physical SIM card from my phone but it is now resolved without having to wait for a physical SIM card to arrive.

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4 replies

  • New
 Contributor
  • 3 replies
  • Answer
  • August 2, 2024

Hope some of this may help you- just resolved my FaceTime /iMessage activation problem yesterday:

After switching to iD and following as much as I was able to (with an eSIM not a physical sim) of the advice on community, iMessage and FaceTime still had activation errors.
I had ported my number from O2.

Some details of what I encountered-

Settings >Apple id >Sign-In & Security

Phone number- was marked as unavailable for iMessage and FaceTime with an info button stating- 'You must have a SIM associated with an Apple device for +447xxxxxxxxxx to be used for iMessage and FaceTime'

I deleted this number which could be done as it wasn't registered. 

Resetting Network Settings on my iPhone did not resolve the problem.

My number was correctly showing in Settings>Phone
Erasing and inputting it again did not resolve.

I contacted live chat requesting a new eSIM and they were very helpful and quickly emailed out a new one. 

I then again attempted to follow the community advice 'How do I fix iMessage or FaceTime issues after I switched?'

I was unable to untick my Apple id email in Settings>iMessage and also in Settings>Facetime. 

I had to put my old O2 sim back in which allowed me to do that. 

I deleted my original eSIM

This then cleared my phone number in Setting>Phone

I then followed step 4 in 'How do I fix iMessage or FaceTime issues after I switched?' And waited 30 mins while connected to WiFi. 

I then downloaded my new eSIM and waited for it to activate and connect. 

Following successful connection, Settings>Apple id>Sign-In & Security showed my number again.

I followed step 5 and it worked perfectly, activating in seconds- iMessage and FaceTime work flawlessly with my mobile number now. 

I spent 2 days very frustrated trying to sort this out. I hope this helps someone to resolve a similar issue more quickly.

Having an eSIM did make this more difficult to resolve as I had to delete the old one and request a new one, as opposed to being able to remove the physical SIM card from my phone but it is now resolved without having to wait for a physical SIM card to arrive.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8352 replies
  • August 8, 2024

Hi @Jim Boyce 

 

Has the above from @Dave M helped with this?

 

Typically this is caused by using a SIM card with a different number initially in the device and resolved with a replacement SIM card using the correct number.

 

Tom


  • Author
  • New
 Contributor
  • 2 replies
  • August 8, 2024

It helped, but I had already done most of it🤔 I ended up with online chat and the result was to send me out a new sim 😎. After the online chat and not doing anything else it all worked with the original sim. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8352 replies
  • August 14, 2024

Hi @Jim Boyce 

 

Glad to hear the live chat team could assist with this.

 

Tom