Solved

incoming calls unavailable

4 months ago
February 4, 2025
4 replies
22 views

Dave wil
New  Contributor
1 reply

My number was ported over this morning and I can make calls but not receive them. The incoming call goes to the voicemail of my old provider. Please help

Best answer by Dave wil

Natalie W wrote:

Hi @Dave wil

Thanks for getting in touch.

We apologise for any delays with the port. The process can fully complete anywhere between 8am and 10pm on the day.

If you have had a message to confirm the port has completed, please do restart the handset and also check that the number is showing correctly in the settings.

Please let us know how you get on.

Thanks,

Nat

Hi Nat. Thanks for the reply. I ended up contacting EE who looked into it for me. The had failed to disconnect my ee voicemail so the line was still active for incoming calls which went straight to ee voicemail. They sorted that out for me and within 60 min I was fully up and running so all good now. As my porting day was the day before I was getting concerned. Thanks again for getting back to me.

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+22

MZone
Platinum  Contributor
1207 replies
4 months ago
February 4, 2025

Keep switching the phone off/on throughout the day. It can take upto 8pm for your port to fully complete.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

+21

Natalie W
iD Mobile Employee
2255 replies
4 months ago
February 4, 2025

Hi @Dave wil

Thanks for getting in touch.

We apologise for any delays with the port. The process can fully complete anywhere between 8am and 10pm on the day.

If you have had a message to confirm the port has completed, please do restart the handset and also check that the number is showing correctly in the settings.

Please let us know how you get on.

Thanks,

Nat

D

Dave wil
Author
New  Contributor
1 reply
Answer
4 months ago
February 5, 2025

Natalie W wrote:

Hi @Dave wil

Thanks for getting in touch.

We apologise for any delays with the port. The process can fully complete anywhere between 8am and 10pm on the day.

If you have had a message to confirm the port has completed, please do restart the handset and also check that the number is showing correctly in the settings.

Please let us know how you get on.

Thanks,

Nat

Hi Nat. Thanks for the reply. I ended up contacting EE who looked into it for me. The had failed to disconnect my ee voicemail so the line was still active for incoming calls which went straight to ee voicemail. They sorted that out for me and within 60 min I was fully up and running so all good now. As my porting day was the day before I was getting concerned. Thanks again for getting back to me.