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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4816 Topics

R
Newbie
rossngNewbie
asked in Ask a question.

How do I unsubscribe from unhelpful service messages?

Since joining iD Mobile, I have received a stream of useless and annoying ‘service messages’ telling me do things like install the app or check my data usage.Is there a way to turn these emails off, or should I just set up a rule to route them straight to my spam folder?

4
Kash
iD Mobile Employee
1 year ago
Geluk
Sidekick
GelukSidekick
asked in Ask a question.

Where are moderators?

Numerous spam posts been up for hours; why aren’t they being removed?

3
Kash
iD Mobile Employee
1 year ago
Dillan Adams
Newbie
Dillan AdamsNewbie
asked in Ask a question.

pac code not working

Hi,I have a pac code from my old provider but it won’t work 

5
Kash
iD Mobile Employee
1 year ago
L
Newbie
lauraaliceNewbie
asked in Ask a question.

iD Mobile unable to take payment by direct debit and referred my case to debt collectors

I have been with iD Mobile for years, last year I wanted to take out another SIM card which I set up a separate direct debit (DD) for. For months iD Mobile, for whatever reason, couldn’t manage the simple task of taking one DD debit from account 1 for sim 1, and a separate DD for sim 2 from bank account 2. They blamed Natwest for months and I took out a case against them. Natwest came back to me to prove that each month iD Mobile would amend my DD every month and take it from the wrong account. This never actually got sorted and I just ended up paying a double bill from one account. In December I no longer needed the second sim so I cancelled it. I did it via a chat and asked them to read back to me which sim they were cancelling. It was all correct so I assumed no more DD’s would be taken from that account. I was wrong. Another bill was paid for from the wrong account so I cancelled that DD. I then went abroad in Jan and swapped out my iD sim for a roaming sim on another network. I th

4
Kash
iD Mobile Employee
1 year ago
V
Newbie
VictorAmatNewbie
asked in Ask a question.

2 payments made, bundle not working

Yesterday I bought a bundle of 8£, (2 payments of 8£ were taken from my bank account)when I try to make calls says that I'm unavailable to make calls,(Internet isn't working either) I've tried many things already and still not working, In the ID Mobile app appears like everything it's ok.

1
Kash
iD Mobile Employee
1 year ago
A
Rookie
AzzyRookie
asked in Ask a question.

discount code off ID

Hi was just checking out on my upgrade and I got email off ID for £10 off the upfront cost which I thought was great but when I try to at the code it doesn't work anyway off getting another code. Many thanks 

2
Kash
iD Mobile Employee
1 year ago
B
Newbie
bennzo1238Newbie
asked in Ask a question.

Google Pixel 7 - Currys voucher

Hello, I recently purchased the Google Pixel 7 with the £100 Currys gift card as below. However, in the actual email receipt there is no mention of the Currys voucher.  Does anyone know if I will be receiving the voucher or to whom I should talk to about it? I only chose this plan for the voucher.   

4
Kash
iD Mobile Employee
1 year ago
Stephanie Allen
Newbie
Stephanie AllenNewbie
posted in Ask a question.

Fraud account

I have received a letter stating that I have set up a direct debit for a new phone contract which has my  name and address on, but I believe incorrect bank details, however this is not me and I have not set this up.Can someone please help me get this resolved and this account removed and disassociated from my details?

1
Kash
iD Mobile Employee
1 year ago
T
Newbie
tapasha2Newbie
posted in Ask a question.

PUK Code

I need a PUK Code. 

1
Kash
iD Mobile Employee
1 year ago
Colin Greenwood
Civilian
Colin GreenwoodCivilian
asked in Ask a question.

uncancel a cancelled account

I was with ID mobile a few years ago , changed over to Three and have now got a PAC as I`m leaving Three and I`m trying to login / register using my email which I used with ID before and the original phone number too. However I get an error message stating this account wad cancelled more than 6 months ago…. can anyone please point me in the right direction …. cheers….

2
Colin Greenwood
Civilian
1 year ago
Leanne Evans
Civilian
Leanne EvansCivilian
asked in Ask a question.

Prices have gone too high

I have had this contract which I believe was miss sold and given incorrect information several times therefore inciting charges and the price has now gone up so much and to leave has gone up massively with there is no one to talk to and within the 30 days of being informed of the price hike I want to cancel free of charge  as within my rights to do so.

8
WelshPaul
Legend
1 year ago
Lucian Flutur
Newbie
Lucian FluturNewbie
posted in Ask a question.

I need a PAC Code?

I need the PAC code 

3
Tyler
iD Mobile Employee
1 year ago
mitts
Novice
mittsNovice
asked in Ask a question.

pac error

I have just joined ID today and tried to put my PAC code in the app and it says some of my details are wrong when I have checked and they are not wrong, Honestly thinking of taking phone back to Curry’s and staying with EE if this cannot be resolved  

2
mitts
Novice
1 year ago
B
Civilian
BouCivilian
asked in Ask a question.

PAC Code number transfer not working

Hi all, I’m trying to transfer my number over & have tried 2 browsers, all upper case, all lower case & capital first letter for my surname, cleared my cache on both browsers & it’s still not working.I ordered my SIM online & have 4 as the first digit of my transaction number.

1
Tyler
iD Mobile Employee
1 year ago
Carter Boswell
Newbie
Carter BoswellNewbie
asked in Ask a question.

SIM Deactivated by Accident - Can you Reactivate?

Hi, So I've been a bit of an idiot and accidentally deactivated my SIM and I was wondering if there was a way to reactive it so I can go back to using my phone. Thanks 

1
Tyler
iD Mobile Employee
1 year ago
Chris Clamp
Newbie
Chris ClampNewbie
posted in Ask a question.

Transferring Old Number to new SIM Card

Hey I'm trying to put my old number onto my new sim

1
Tyler
iD Mobile Employee
1 year ago
L
Newbie
LifehouseNewbie
asked in Ask a question.

SIM Card not Working

I need some help my daughter’s new sim card isnt working and even when put her old sim back in her phone she is not able to make calls or anything 

2
Tyler
iD Mobile Employee
1 year ago
M
Civilian
MwanawangaCivilian
asked in Ask a question.

How to Pay a Default Account on a Credit File

How topay a default  on my credit  file  as soon  as possible please   

1
Tyler
iD Mobile Employee
1 year ago
R
Newbie
RossoNewbie
asked in Ask a question.

restarting account

Closed my old account with IDM in December but just took out a new sim deal with them. Now can’t see how to restart my online account which just says I’ll be able to see my old data for 6 months from December. Anyone know how to reset my account. 

4
Tyler
iD Mobile Employee
1 year ago
L
Civilian
LynnSaltCivilian
asked in Ask a question.

How can I recover a deleted voicemail

I have accidently deleted a voicemail. Is there any way of recovering it? 

2
Tyler
iD Mobile Employee
1 year ago
Elin Robson
Newbie
Elin RobsonNewbie
asked in Ask a question.

MMS Send Failure

Why do I get a meesage Service not activated on network when trying to attach screenshots to SMS text Message even though I have a £5 spend cap set up, and MMS enabled? Can’t send MMS either via wifi calling or 4G data.

10
Tyler
iD Mobile Employee
1 year ago
J
Newbie
Joduffy02Newbie
asked in Ask a question.

Ugrade from handset to sim only

I have recently upgraded from a handset monthly contract to a sim only monthly contract and my ID app and website are not showing my new monthly rental. I used my early upgrade to only go to sim only.  I got email confirmations that my sim will arrive in the post with a brand new number and I got an email to sign up to Id mobile yet I upgraded through the app on my account.it would be great if someone could help!!  

3
Tyler
iD Mobile Employee
1 year ago
David Bulless
Newbie
David BullessNewbie
asked in Ask a question.

No Roaming

Why does my sim not allow roaming in Spain even though it is set up for it, I have turned my phone on and off once in Spain and selected both Auto detect and manual for roaming but I cannot connect to any network for roaming

1
andewhite
Legend
1 year ago
Josh Bird
Civilian
Josh BirdCivilian
asked in Ask a question.

problems receiving calls. Says person is on another line.

Hi Whenever anyone rings me they get a message saying that ‘The person you are trying to call is on another line’ - however, im not. I have tried toggling wifi on and off and have reset my network settings, but neither has helped.

2
Tom
iD Mobile Employee
1 year ago
C
Civilian
coopstar61Civilian
asked in Ask a question.

Help cancelling contract of my late husband

My Husband passed away over 4 years ago.In the midst of everything else I had to deal with at the time I forgot about his mobile phone rolling 30 day contract and subsequently moved home.I have in the last few weeks received letters (only because the postman that delivered to my old address knows my new address), that state I must pay a final demand notice of £10.I remember his monthly contract was £5 so not sure why they want £10. In either case, the contract has not been used for over 4 years.I want to get it cancelled but no one will speak to me because I do not know the answers to his security questions. Can anyone please assist me with this?

1
Tom
iD Mobile Employee
1 year ago
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