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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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4985 Topics

Recent feedback.

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Wayne LynchNewbie

asked in Ask a question.

Cant call or access voicemail in Florida

I’ve tried to call home but it doesn’t ring (just nothing), I’ve tried to access my voicemail (same problem). And when someone calls me, it just goes straight to voicemail - please help. As far as I can see on my app, all settings are as they should be.

clarecarter39Newbie

asked in Ask a question.

tethering when roaming in EU?

I can only find old answers to this question, and would like some up to date information. I have been with iD mobile for years, and have been able to use my phone and data allowance when roaming within the EU. However, I have never managed to tether another device. From past posts here, I am confused as to whether or not this should be possible. Please can someone tell me if I can tether another device while roaming in the EU, and if so, how? Thank you.

asked in Ask a question.

just joined id but my new sim isnt working

I’ve just joined id, I’ve put my SIM card in to my new phone and I have no service, I’ve checked my service and should have ‘very good’ service in my area, I’ve tried all of the troubleshooting suggestions and none have worked.

Elaine WhitelawNewbie

asked in Ask a question.

sim not working

I have just received my new S22 and new sim. I am new to the network. When I insert sim it is saying no sim. I have tried suggestions by ID mobile and still says this. I have tried the sim in another phone and says the same. How do I arrange to get a replacement sim sent to me?

asked in Ask a question.

How to I find LiveChat

Looking for chat icon

SGerNewbie

asked in Ask a question.

PAC not working

Today I moved from ID mobile to Voxi. The PAC code does not work as it has expired. I need a new PAC code from ID mobile so that I can transfer my old number. How do I get a new PAC code from ID mobile?

Chloe RandallNewbie

asked in Ask a question.

ordered wrong colour phone

I recently just ordered a new phone And it’s in the wrong colour! How can I change that?

asked in Ask a question.

Voicemail Pin - Abroad

Hi. I am abroad and am trying to access my voixemail. I cannot remember my pin as i dont need it in the UK. I have asked to reset my pin and have been sent a pin via text message. Nonenof them work? Is there another way to access my voicemail please?

Chris KnightNewbie

asked in Ask a question.

Cant be contacting

cant be contacted from one particular number. They are on talk mobile, we have spoken to both suppliers and they say no issues but still cannot text or call me. Says my ojone is switched off. Bit of an issue since its my wifes phone

Colin FloodNewbie

asked in Ask a question.

data

Hello.If the roaming and international are on does this cover data abroad also?

asked in Ask a question.

not receiving short code sms

Recently switched over and went to log into my google account and had to set up 2 factor authentication, said it sent a verification code over and it didn’t send. I tried multiple times and it didn’t send anything, also tried with whatsapp and tesco bank. I’ve seen other people have issues with it on here and wanted to know if it was the case of it just being enabled on your end. Really need to for them to get through otherwise i cant set anything up. P.s I can send and receive texts and calls normally to my contacts, just not receiving any short codes.

Andy BristowNewbie

asked in Ask a question.

Cancelled my contract back in Sept 2021 and I have 3 x £1 unpaid debts on my credit file... causing a re-mortgage rejection.... over £3 that is incorrect

I cancelled my agreement with you back in Sept 2021. I had a SIM only @£5 per month for my in car services. I cant even find the mobile number or agreement number.I have 3 x £1 unpaid (bad debts) from Aug 21, Jul 21 and June 21 that are giving me a bad credit score for remortgaging.This is madness. I need these removing from my credit file and a letter to confirm this is happening.

asked in Ask a question.

Cancel in cooling off period & return phone - cant send message

I want to cancel my contract within my cooling off period I am having the same issue I cant contact anyone I have just swapped over now I can see why contracts where so cheap but customer service is shocking! I cant use my phone either I have tried all the fixes suggested on this forum and I stil cant connect my phone number or receive normal txt messages unless there on iphone n it goes theough imessage which also will not pick up my phone number or FaceTime .

john fitzmauriceCivilian

asked in Ask a question.

not recieved sim activation code

I have requested a code to activate my SIM card twice and not received an email

John McclareNewbie

asked in Ask a question.

end of contract unlock code

Hi, please can I have the unlock code for my phone as the contract ends in a couple of weeks

James HedgesNewbie

asked in Ask a question.

error 38

I can't send messages that have additional charges and can't send messages to numbers that have previously charged me (i.e. radio stations) that wouldn't charge on other occasions, I've looked through the other questions on the help pages and can't find an answer anywhere

Peter huntNewbie

asked in Ask a question.

iD Network performance

All things being equal, is iD customer Nerwork performance speed & coverage exactly the same as customers of 3 direct? Or 3's customers get bandwith priority over iD customers? Fyi Smarty confirmed that 3 customers get bandwith priority.

AdumblifeNewbie

asked in Ask a question.

What do i do

Hey I have ordered a New Samsung Galaxy S22 and I have paid £10 upfront as it is an upgrade! And I have got no phone :( But I did receive this email:We need to speak to you about your order reference: 12*****48. Some details on your order need to be updated so can you please call our support team on 0207 1391 397. The details that need checking could be:Card/Bank Details – The card and bank details you give should be registered under your own name. Also, your billing address needs to be the same as your delivery address. Invalid Delivery Address – We can only deliver to your billing address for security reasons. There are also some addresses that we can’t deliver to, such as halls of residence or overseas addresses. Too many plans ordered – We currently only allow each customer to have a maximum of two iD plans at any one time. Existing Mobile Number Required – We need this as part of our credit checks, so please make doubly sure you enter your valid mobile number.Our lines are o

AlunJNewbie

asked in Ask a question.

Response time

Hello community, Considering iD mobile is an online only support model, how long does everyone feel that they should have to wait for a question to be asked via PM rather than use a forum.The question would be, for example, about keeping an old number and getting the PAC code form completed, which would not process when attempted on iD mobile link, delaying cancellation of previous phone and paying 2 bills? Thoughts appreciated.

Sam ParkerNewbie

asked in Ask a question.

No Wifi connection!

I got my iPhone 13 last Friday, and my number ported over yesterday - Monday. However, I have no Wi-Fi connection away from my home! This is so frustrating as messages are not getting through as they go by text, not iMessage. I can’t see where my kids are or generally access anything away from my home!! I’ve tried the usual turning phone of and on again and it makes no difference. Please help!!

Katy MarronNewbie

asked in Ask a question.

new number

I have got a new phone with me contract. I have transferred my old number over, but when I send messages, it appears as the number given by ID mobile despite changing it. Can you help??

tiggercatNewbie

asked in Ask a question.

Account

I have been sent a final payment demand for an old account. I don't have this phone any number and cancelled the contract. I can't pay this as I only know the number ends in 9928. I discussed this a long time ago on this forum and thought it was cancelled.

mcp77Newbie

asked in Ask a question.

No service after "upgrade"

Absolutley fuming about my “upgrade” (sim only)…Lost service when I was specifically told I can use my existing sim instead of waiting for the new sim. Now told sorry, have to wait 2-3 days for the new sim to arrive. No warning about service disruption when upgrading, otherwise would not have agreed...I meant to be triaging patients today!Then the cheek of trying to blame me for accepting the new sim (which hadn’t even arrived) on the app!!!!Mutiple chats (because I couldn’t call obviously) and no success. I even got palmed off, saying that they’ve “activated” my sim and should be ready in an hour. Unacceptable from ID

asked in Ask a question.

Why is my billing period suddenly huge?

Most of the time my billing period is a month and the dates shown are usually something like 4th month -3rd next month or something. For some reason the bill I just got is 5th may to 26th June which not only bumped the cost right up unexpectedly but just overall doesn't make a lot of sense. Is there a logical explanation or is there likely a mistake been made and my next bill gonna show as staring from June 6th and I get charged for what's already been paid for? Trying to figure out how to contact anyone to get answers from ID is like finding a needle in a haystack!

Craig LusherCivilian

asked in Ask a question.

Why is my new order i phone 13 not activated for 5G?

Why is my new order i phone 13 not activated for 5G?

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