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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4868 Topics

A
Newbie
abigail robsonNewbie
asked in Ask a question.

bill came out my bank

Bill has came out my bank but then said sorry something went wrong

1
Kash
iD Mobile Employee
1 year ago
Rúben Gomes
Newbie
Rúben GomesNewbie
asked in Ask a question.

Refer a friend

Hello, I have made a friend referal in March 22. on the status still says pending (my friend has made more than 2 payments. Livechat isn’t able to help. What can I do? Thank you

1
Kash
iD Mobile Employee
1 year ago
S
Newbie
SaqibNewbie
asked in Ask a question.

call continuity issue

Hi,I recently noticed long pause during my phone calls at home, it seems like as if line was dropped but then back online again in few seconds and its reoccurring the same during the call. I have 2 ID mobile phone lines with 2 separate handsets and both have the same issue. please advise how do i resolve this issue. thank you

3
Kash
iD Mobile Employee
1 year ago
C4zz4222
Newbie
C4zz4222Newbie
asked in Ask a question.

caron dixon

Dear Sirs, Some weeks ago I upgraded my contract.  It is not showing my account and my data etc has not refreshed. I would be grateful if you could amend ASAP. I am going overseas this morning and will need data.

2
C4zz4222
Newbie
1 year ago
Elliott Mitchell
Newbie
Elliott MitchellNewbie
asked in Ask a question.

keep my existing id phone number

I thought I upgraded my phone but turns out I have bought an entirely new one. I want to keep my old phone number but it is also with ID so it won’t let me use a PAC code.  how do I transfer my old ID number to my new ID contract?

1
WelshPaul
Legend
1 year ago
id137
Newbie
id137Newbie
asked in Ask a question.

Cancel Add ons

I tried to purchase data add-ons, but the wasn't working properly and I have ended up with 4 separate purchases.Is there any way to cancel them?

1
WelshPaul
Legend
1 year ago
Anthony Stevo
Newbie
Anthony StevoNewbie
asked in Ask a question.

bang head on wall regarding replace ment sim

need a replacement sim card. live chat does not work. cant phone to speak to someone on the phone. why is it so difficult to order replacement sim.

12
WelshPaul
Legend
1 year ago
Syer Shulver
Civilian
Syer ShulverCivilian
asked in Ask a question.

Roaming in Ayia Napa

I am going on holiday to Ayia Napa (Cyprus) and was wondering if I can roam free abroad. I have seen one help article say that you can roam free in all of Cyprus, and another forum that said only in south Cyprus. Ayia Napa is around south east, so I am unsure on this.Any help is appreciated, thanks :)

1
andewhite
Legend
1 year ago
B
Newbie
Bwilkinson999Newbie
asked in Ask a question.

Simple amendment of Delivery details.

I ordered my new phone earlier and tried to contact customer service.1) No Phone Number to speak to a Human 🙄2) A Bot Service that doesn't put me through to customer service3) I get that nowadays people like this automated service, I can not stand it. Its just an easy way to put blockers between us and them.All it was is that the account (which I didn't realise) had my old address details on the account. I realised this when reading my confirmation email. I adjusted my addressed details afterwards, however its probably too late to ask for an address modification on the order. ID Mobile you say you are 100% committed to Customer Service. How is this customer service. 🙄I can give you details about the order if helps over a direct message. Ben

1
B
Newbie
1 year ago
Julian Sadoun
Newbie
Julian SadounNewbie
asked in Ask a question.

Switching to iD Mobile with an International Number

Hi,I'd like to get a phone plan woth iD mobile, but I do not have a UK number.I can't seem to find information on switching numbers from an international number.Any info on this would be greatly appreciated.Many thanks,Julian

2
Rory
Newbie
1 year ago
P
Newbie
POV7Newbie
asked in Ask a question.

Wont accept PAC Code details

I enter my PAC code from Three, Surname, Transaction number, old number and new number as requested. Says Something Wrong.Any tips

1
andewhite
Legend
1 year ago
N
Newbie
Noz1954Newbie
asked in Ask a question.

Should I Pay or wait.

In April I changed my Sim only Direct Debit (£6.00) payment date to the first of month.In May it recalculated my bill (£9.95) and said next payment date would be 1st of June 2022. Perfect. Just went into today 1/6/22 to my banking and nothing has been deducted from my account.Logged into my iD account and it states next payment date 1st July with understandable increased bill. (£15.95)Question is do I manually pay outstanding £9.95 or do I leave it till 1st of July.Noz.

2
Rory
Newbie
1 year ago
P
Newbie
Peter huntNewbie
asked in Ask a question.

Data

will my data allowance include 4G data and 5G data use?

1
andewhite
Legend
1 year ago
N
Newbie
NemoNewbie
asked in Ask a question.

Worrying message for callers

If you have voicemail switched off on your Id Mobile number, then when someone calls you the phone rings for some time and the caller hears the ringing tone as you would expect. Eventually, if the call is not answered it stops ringing, as you would expect, but the caller then gets the recorded message: “Sorry your service does not allow access to this number” This is a rather concerning message for the caller because it suggests that there is some fundamental technical problem in calling your number whereas, in fact, there is no technical problem - the phone did ring but was not answered. Is there any way of avoiding this worrying message being played to callers? I am assuming that the actual voice message “Sorry your service does not allow access to this number” is generated by the calling network but that it is played because of some error response sent to it by the Id Mobile network because you don’t  get this message when ringing phones on other networks (typically when ringing pho

6
N
Newbie
1 year ago
Michael Adam Furber
Newbie
Michael Adam FurberNewbie
asked in Ask a question.

accepted or not

Just got a email from carphone wearhouse saying we are pleased to let you know your order has been processed we will send a further email when your items been dispatched what does this mean 

2
andewhite
Legend
1 year ago
Ian Powell
Civilian
Ian PowellCivilian
asked in Ask a question.

International roaming to EU countries

Are id Mobile changing (or have they plans to change) their international and roaming policies from the current “inclusive package” to extra charges during 2022?  It seems many mobile networks are now charging (or will be) extra costs for using your data/call/text allowance abroad,I ask this as I’m thinking of switching to id Mobile but, as I’m not yet a customer, I cannot get in contact with anyone in the Company to ask.  Very frustrating and very poor potential customer service.

5
andewhite
Legend
1 year ago
M qadir
Newbie
M qadirNewbie
asked in Ask a question.

don’t remember my number

Hoi had a monthly contract with id mobile a year ago or something. That number was registered with my sons iPad. For some reason iPad is asking me to put that number in but I don’t remember that if mobile number. Is there any chance you can help me with this. Thanks 

3
andewhite
Legend
1 year ago
Linda Meadows
Newbie
Linda MeadowsNewbie
asked in Ask a question.

do i need a code

HoDo I need a code before my numbers to call england from Ireland Northern and Southern and is it right I just use my data there is no extra chargeDo I need to have roaming on in my settings 

1
andewhite
Legend
1 year ago
J
Civilian
JSiDCivilian
asked in Ask a question.

iPhone 13 Mini Order - when will my order be delivered?

Hi, I have just placed an order for an iPhone 13 Mini with a monthly phone contract. When I placed the order, it said that the phone would be available on 30 June 2022. Since placing my order, I have received an email to say “the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.”. How can I get confirmation of when my phone will be delivered and when my contract will start? I need to know so that I can arrange for my current contract to end at the same time, so that I am not left paying for two contracts at the same time, or I have no phone after my current contract ends if my new phone has not arrived.  thank you.

4
andewhite
Legend
1 year ago
J
Civilian
JSiDCivilian
asked in Ask a question.

How do i cancel and order

Hi there. I made an order today for a phone and sim contract and need to cancel the order. I am clearly within my 14 day window.  I’ve tried to contact your team via the live chat - I but I am directed to speak to an agent and given a link to ‘Nuance Enterprise Tools’, where I am asked to log in to continue but I have no login details to use. Please may you contact me, cancel my order? Thank you. 

1
andewhite
Legend
1 year ago
F
Rookie
FuzzydoodleRookie
asked in Ask a question.

Not receiving text messages

Hi, since moving from Talkmobile to iD this week I’ve had problems receiving iMessages / text messages. Sometimes they come through, sometimes they don’t. Particular problem with One-Time security codes.I’ve restarted phone, checked mobile number is correct, reset network settings but no joy. Any advice/help would be appreciated.

9
F
Rookie
1 year ago
V
Civilian
VikingodinCivilian
asked in Ask a question.

New SIM for my son

Hi all 👍, I am currently an ID mobile customer and need to get a new SIM only deal for my son.Me paying for both SIM cards but a note on my account that my son will be using the other.How do I go about achieving this? I can see SIM only deals online but if I choose one it will replace my current one. Thanks.

2
V
Civilian
1 year ago
C
Civilian
ConnieJonesCivilian
asked in Ask a question.

Can;t access account

Hi, I’ve signed up to ID mobile and received my sim, but I cannot access my account to change my mobile number over to the account. It keeps coming up with an error when I try and recover my username to sign up. It says “Something wasn't quite right. Can you enter your details again please?”Help.  There is no one to talk to and the live chat doesn’t work

5
WelshPaul
Legend
1 year ago
J
Newbie
Julia WinterNewbie
asked in Ask a question.

my phone is not working in malta no network

Please help, not possible to call me in malta

1
Rory
Newbie
1 year ago
T
Newbie
TheRealTomTomNewbie
asked in Ask a question.

Not receiving SMS from automated services

Hello, So I have just moved to ID from Vodafone and ported my number. It all seems to have gone through fine (the app has my correct number). However, I am not getting any automated text messages. (I do get texts from friends and contacts)I asked the question on Reddit and it seems that it might be short codes are turned off for my account, but I have no idea how to get it turned on as ID don’t seem to have a call number for this sort of thing.Can anyone please offer any advice? 

10
andewhite
Legend
1 year ago
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