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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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5006 Topics

K
Newbie
Kel69Newbie
asked in Ask a question.

Got data but no connection

I have recurring bundle, data included but for 3 days I can't get coverage and am without data, not sure what's happening, how can I rectify this please?

4
K
Newbie
2 years ago
M4RK1988
Civilian
M4RK1988Civilian
asked in Ask a question.

Minimum required credit score?

It’s been 24 hours since I placed my order, I haven’t heard anything but I’m worried I’m going to fail the credit check, especially after reading on here about lots of people having problems even with great scores! Due to some recent issues and unexpected expenses my credit score has recently dropped just into the ‘Very Poor’ category on Experian. Is this alone likely to mean my order is rejected? And if my order is rejected, is this going to affect my score even further? 

1
Kash
iD Mobile Employee
2 years ago
Neil L
Civilian
Neil LCivilian
asked in Ask a question.

network issues

I am having issues with the network, I very rarely get over 1 bar and 3G/4G are really poor. Today I got 5G for the first time and it was so slow. After being a Vodafone customer for the last 3 years it feels like I’ve gone back in time 10 years. Any help available ??

1
Kash
iD Mobile Employee
2 years ago
B
Civilian
benackrogdCivilian
asked in Ask a question.

roaming in Spain

Is it correct that I can still use my allowances whilst in Spain? I thought that this had changed post Brexit? I am on a sim only pay monthly with ID mobile can anyone advise - thanks  

1
Kash
iD Mobile Employee
2 years ago
andi_t
Newbie
andi_tNewbie
asked in Ask a question.

RPI Increase on new contract

I’m currently shopping around an am thinking of switching to ID Mobile on a new pay monthly contract with new handset.If I get a new phone from you on a 24 month contract next month, when would the first price increase occur?  It seems ridiculous that I could sign up for a 2-year contract in March having been attracted by your pricing, only for the monthly cost to go up one-month into the contract.Can you confirm whether this is the case or whether there is a minimum period of use at the advertised price before any increases? 

1
Kash
iD Mobile Employee
2 years ago
R
Newbie
Richard616Newbie
asked in Ask a question.

Lost phone number

Hi I took my plan out years ago and ended up completely forgetting about it. I’ve lost the sim card and forgotten the phone number so can’t access any of the services to get in touch to pay a bill as well as cancel the contract. The only info i have is my Account number on a final demand notice. Can someone please get in touch ASAP

3
Kash
iD Mobile Employee
2 years ago
P
Newbie
Papsnoek
asked in Ask a question.

Calls keep cutting out and cannot hear the other side.

Good evening, I have recently switched to ID mobile and am experiencing problems when making / receiving calls. I am on the call for a few minutes and then all of a sudden the line goes dead. I can phone the person back no problem however this is extremely frustrating as I need to use my phone for work. Signal strength on my phone is a full signal. Network coverage also show very good in our area. Even when Wi-Fi calling is active.  I was with Virgin Mobile for ten years never had this problem. Switched because of much cheaper pricing… I start to wonder if this is the reason for being cheaper? I hope not…  I have switched my mobile on and off, removed and insert the sim card again and even reset my phone’s network settings to no prevail.. Please can somebody assist with this issue as it is driving me nuts and want to throw this sim card in the bin if this continues!Many thanks.  

1
andewhite
Legend
2 years ago
Jamie Grant Stewart
Newbie
Jamie Grant StewartNewbie
asked in Ask a question.

Recent order

Any idea what this means?!  Dear Mr NunnWe’re sorry but we’ve had to cancel your order (120486632) as it didn’t pass our internal security checks.Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused. Regards, 

1
andewhite
Legend
2 years ago
A
Newbie
abbyrxntonNewbie
asked in Ask a question.

Voicemail Greeting

I’ve been trying to change my voicemail greeting to a default one, and I’m having no luck in being able to change it. Is there anyone that could guide me on how to get the voicemail greeting changed? 

1
Kash
iD Mobile Employee
2 years ago
Chris Scott
Newbie
Chris ScottNewbie
asked in Ask a question.

proof of purchase for insurers

Please email me this for my iPhone 11.must include imei 

6
Kash
iD Mobile Employee
2 years ago
K
Newbie
Kelly110305Newbie
asked in Ask a question.

upgrade

Hello. I have upgraded my sim only deal to a phone contract but my account is still showing the sim only deal. When will this change over?  Thanks 

1
Kash
iD Mobile Employee
2 years ago
Emma Elkin Davis
Civilian
Emma Elkin DavisCivilian
asked in Ask a question.

Unable to enter Comp's! 8(

Hi. I have recently switched to the network and I am trying to enter some free competitions on my phone. I have done this monthly for many years. It won’t let me send a text to the numbers. Why is this please?Many thanks

1
Kash
iD Mobile Employee
2 years ago
M
Newbie
MikeybourneNewbie
asked in Ask a question.

data message

This message has suddenly appeared this morning... I'm not too upset as working from home so using the WiFi but wondered why its doing it?

1
Kash
iD Mobile Employee
2 years ago
Glenn Halsey
Newbie
Glenn HalseyNewbie
asked in Ask a question.

new phone order

I ordered a new iPhone 12 a mini in white subsequent The order keeps being put back I’ve now Gotta wait five weeks for a white phone and the monthly contract has gone down whilst I’ve been waiting if I order a different colour can I get it the next day.Which I now want to do just to get the phone but it was £30.99 now if I order it it is £28.99 I feel let down And cannot talk to anybody especially get through to carphone warehouse which ID is now part of

2
Kash
iD Mobile Employee
2 years ago
J
Rookie
JamersonRookie
asked in Ask a question.

Can't call, no data - would like to cancel please.

It’s the second day running that I can’t make calls or use any data. I would like to cancel my account as your customer services advisor stated that - as they cannot offer any solution to his situation - I can simply terminate my account.I would like to do this please so can you contact me by private message.Thank you

5
WelshPaul
Legend
2 years ago
Francis Mc Cool
Rookie
Francis Mc CoolRookie
asked in Ask a question.

Awful coverage

Been with ID for 2 months the networks been nothing but a disaster no coverage or painfully slow speeds how do i either leave this network or get a reduction in my monthly contract. Where I live I only get H+ speed even though they said when I joined I would get 4G but yet 4G never in my area

1
WelshPaul
Legend
2 years ago
Christina Orr
Civilian
Christina OrrCivilian
asked in Ask a question.

new contract sim not working

Hi there,I ordered a contract sim got email with number and customer service pin but never recieved sim. So contacted ID through chat they said they would send replacement which they did never got email like before with number etc. Its says sim ready to use just insert in phone but it's not working phone is unlocked and when scanning for network ID shows up but it wont let me pick the network. Anyone help?

2
andewhite
Legend
2 years ago
Susan Lister
Civilian
Susan ListerCivilian
asked in Ask a question.

identity fraud

I do not have a contract with ID mobile and someone has set up a direct debit in my married name David, I changed to Lister my maiden name over a year ago. I have contacted my bank to inform them, is there anything else I need to do?  Susan Lister

1
andewhite
Legend
2 years ago
Alison Bowman
Newbie
Alison BowmanNewbie
asked in Ask a question.

fraud

I believe someone has applied for a contract in my name, what do i do?

1
andewhite
Legend
2 years ago
O
Civilian
owallisjacksonCivilian
asked in Ask a question.

Upgrade not Working

Hello,Though I selected an upgrade via My Account, I have been sent a new SIM card that seems to be connected to a brand new account as I have a new number. This means I have two active direct debits instead of just the one. I don’t know how to resolve this as there’s no way of getting in contact with anyone from ID Mobile. Should I cancel the old account (possibly lose my old number, which is really what I want to avoid) or cancel the new one and start again (possibly end up with the same problem or three accounts)? Having said that I don’t even know how to cancel as there’s literally no way of talking to anyone. I’ve always recommended ID Mobile plans but now something is not working I can see how impossible it is to get anything fixed. Any advice welcome...

2
andewhite
Legend
2 years ago
Kacper Dobrosielski
Newbie
Kacper DobrosielskiNewbie
asked in Ask a question.

app shows wrong data

My mobile app says that my allowance is 6gn but when I go into the my services part of the app it says my plan is 12gb of data and I'm not sure what to believe.I have upgraded my plan not long ago but that was already a week ago so I don't believe that has anything to do with it because the app showed my last data allowance fine.

3
Rory
Newbie
2 years ago
C
Newbie
CLR27Newbie
asked in Ask a question.

Sim card not received

My SIM card order was sent last Tuesday and I still haven’t received it, so it’s been 7 working days. What do I do next? Tried to call the help number in the delivery FAQ but it directed me back online.

2
Rory
Newbie
2 years ago
K
Newbie
k1sNewbie
asked in Ask a question.

Does Band 2 Roaming include data?

HelloCan anybody confirm that data is included in the inclusive roaming for Band 2 destinations please.I can see here: What is roaming and how does it work? and here:  Where can I use inclusive roaming?...but it here under What does your inclusive EU roaming plan include? there is no mention of data - just call minutes and texts.    

1
andewhite
Legend
2 years ago
A
Civilian
annabel.jCivilian
asked in Ask a question.

When will the iPhone SE be back in stock?

All the white and black iPhone SEs are out of stock currently. Is there a date for when they’ll be back?

1
Rory
Newbie
2 years ago
T
Newbie
TerryANewbie
asked in Ask a question.

Unable to login to my account for two months now

Hi,For more than two months … since December I have been unable to login in either to the app or online account and I require access.Yes - I know my passwordYes - I did a “forget password” and tried new oneYes - My username is correctYes - I have updated to the latest version appYes - I have the latest version of my browser (Edge)Yes - I tried different browsers - Firefox and ChromeYes - I will cancel my contract on 28 February if this matter is not resolved. Thanks

3
Rory
Newbie
2 years ago
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