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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4990 Topics

Sarah O
Newbie
Sarah ONewbie
asked in Ask a question.

Can’t send sms

I’ve been with ID mobile just over a month now and don’t seem to be able to send sms. I can receive them, but not reply.  Does anyone know how I can fix this?  thanks!

2
Mohammed
iD Mobile Employee
2 years ago
K
Newbie
kentperryNewbie
asked in Ask a question.

How to contact anyone in this ridiculous company

I cancelled my ID mobile contract after a few days because of their terrible signal. I got a ‘Final Bill’ for ~£20, when I went to the ID Mobile app it said I had a positive ~£10 balance. When clicking on to the balance I got an error so was unable to ever actually see what/if I owed!   I have now got a letter from Creditors telling me to pay, I am unable to log on to the app anymore and I am unable to contact anyone because of COVID 19.    All this is in addition to the fact that when transferring to a reputable company (Vodafone) ID Mobile was unable to regenerate a PAC for me after the first one was invalid (after being on chat for about 40mins).   I do not have the time or inclination to wait for and try argue this over chat but I am not going to pay anything to this company for the zero service I have received - How to I get this complaint to any form of Customer Services!

4
Mohammed
iD Mobile Employee
2 years ago
Vicky Holt
Newbie
Vicky HoltNewbie
asked in Ask a question.

sim card not working

I have just moved to ID on a sim only deal. I have 2 phones and 2 sims. one sim is ok but mine isnt able to connect for some reason so I can only use wifi. I have tried the following:Put your phone into flight mode, leave it for 30 seconds, and then disable flight mode Check that the SIM card is inserted correctly. Restart your device. Turn off your device, remove your SIM, and clean it using a micro-fibre cloth. Then re-insert it and try again. 

2
Mohammed
iD Mobile Employee
2 years ago
F
Newbie
FlexeingNewbie
asked in Ask a question.

mobile data is not working

Over the last few days my mobile data has stopped working. I have no access to internet etc unless connected to WiFi. I have unlimited data account and signal seems fine.

10
Mohammed
iD Mobile Employee
2 years ago
Abdullah Afzal
Newbie
Abdullah AfzalNewbie
asked in Ask a question.

I cannot create an account for my sister. Please help.

My sister has recently changed over to iD mobile. I have tried creating an account for her using the number. I have attempted this using her phone - this method did not send the authentication SMS message needed to create the account. I have also tried to create the account over the computer, however this is even more frustrating; either the page endlessly loads after submitting the number and year of birth, or a “Your HTTP is being throttled” message appears.I would like assistance in creating her account especially as she desperately needs to top-up. Thanks

5
Mohammed
iD Mobile Employee
2 years ago
F
Newbie
fatfaziNewbie
asked in Ask a question.

new phone contract not working?

I ordered a new contract, I received the phone and sim yesterday ,the sim isn’t working, what can I do?  Check your coverage      Tested     OKcompatible handset         Tested     OK Put your phone into flight mode, leave it for 30 seconds, and then disable flight mode. Check that the SIM card is inserted correctly. Restart your device. Turn off your device, remove your SIM, and clean it using a micro-fibre cloth. Then re-insert it and try again. Try the SIM card in another 'iD compatible handset', and test the connection in a few locations to see if the SIM connects. If you don’t experience any issues with the other handset, your original phone may be at fault.                                                          Tested 

5
Mohammed
iD Mobile Employee
2 years ago
BrotherBruce
Civilian
BrotherBruceCivilian
asked in Ask a question.

Sim wont activate?!

I have recently upgraded my plan and received a new sim to go with it. I inserted it and activated it, over 24hrs later and nothing has happened. I do not have any signal but my dashboard states the plan is active.  I need my phone for work, does someone have an answer?????

2
Mohammed
iD Mobile Employee
2 years ago
G
Newbie
GoodersNewbie
asked in Ask a question.

The PAC code that you provided is invalid

Hello, I’m trying to get help with moving from Idmobile. Idmobile have sent me a PAC code but my new network provider says that the PAC code provided is invalid. How do I get a PAC code that actually works? I can see that I’m not alone in this predicament. Has anyone out there got any useful advice that they can share?  Thanks for listening. 

3
Mohammed
iD Mobile Employee
2 years ago
S
Civilian
ShazzzzashCivilian
asked in Ask a question.

my Replacement sim card activated, but not working.

My sim stopped working so I thought to get a replacement one. The replacement one has come and I’ve activated over 24 hours ago and it’s still not working!! This has been going on for weeks now and I’m losing business and contact from family as this is my main line. Absolutely appalling service. 

2
Mohammed
iD Mobile Employee
2 years ago
M
Newbie
MargyDNewbie
asked in Ask a question.

EU Roaming charges

After 23 May 2022, 3 the network you piggy back on, will introduce roaming charges. Will ID be stopping free EU roaming at that time, forcing me to move to Virgin? 

2
Mohammed
iD Mobile Employee
2 years ago
R
Newbie
ro.na.nNewbie
asked in Ask a question.

Insurance company need proof of purhcase

Hi, I have been asked my my phone insurance to contact my network provider for proof of purchase for a stolen iPhone. The only paperwork I have received from Id mobile is direct debit details however my insurance needs a document from you which contains the following  make model memory size colour IMEI number please can this be sent to me ASAP?  I know this question has been asked before but I also need these documents for my insurance company. Please can someone help? Sincerely, Ronan. 

1
Mohammed
iD Mobile Employee
2 years ago
Leannes91
Rookie
Leannes91Rookie
asked in Ask a question.

Replacement sim not working.

Hi, I’ve received my new phone and sim today after upgrading due to losing my phone last weekend. I activated my sim but it’s not working. I had my old sim blocked, can someone tell me if this needs to be unblocked for the new sim to work? If so can someone help me with doing this? Thanks.  

2
Mohammed
iD Mobile Employee
2 years ago
K
Newbie
kai_wandersNewbie
asked in Ask a question.

Is there a time limit on upgrading?

I'm coming up to the end of my contract so would be able to upgrade soon, but want to keep this phone for a while on my existing plan before I upgrade - is there any limit on how long I can keep doing that? So if I keep this phone for another few months, would I still be able to upgrade, or would it have to count as a new plan by then? (sorry if this is a really stupid question or has been asked before, I couldn't find anything on a quick search) 

1
WelshPaul
Legend
2 years ago
Jess Smith
Newbie
Jess SmithNewbie
asked in Ask a question.

partner cant get in to account

My partner has not paid his bill for a while as he has been in hospital trying to contact you to sort paying bill .. any one have a contact number to ring 

1
WelshPaul
Legend
2 years ago
Dan A
Newbie
Dan ANewbie
asked in Ask a question.

Change sim-only to monthly

I have a relatively recent unlimited minutes/data sim-only contract, rolling monthly. I want to change that to a 24 month contract including handset, for the Pixel 6. I have initially tried to do that by applying for that new (I’ll just switch the number via PAC code and cancel the sim-only, or maybe use it for a family member).However, my credit check is failing for the new contract which seems to be from forum posts because I already have a contract? My credit score / history is excellent, so if it’s that it’d be a bit odd.Should I just cancel my sim-only first?

6
Dan A
Newbie
2 years ago
T
Civilian
tjh_84Civilian
asked in Ask a question.

New to ID. Sim activated but old number not ported correctly

Hi.I raised a request online, on Saturday, to port my old number over to my new sim. The old sim stopped working this morning, but the new sim, although working, is still using the new number in iMessage etc. I have tried the suggestions on related community posts, to no avail. The iphone simply won’t allow me to change the number as suggested, nor will it validate it. This suggests an issue with the process of porting my old number over. Could someone from Id please look into this issue for me? Regards,Travis

9
andewhite
Legend
2 years ago
L
Newbie
les.whittakerNewbie
asked in Ask a question.

Is ID Mobile sim compatable ID Broadband ?

HiI have been using ID mobile unlimited sim in my home router for several months now and have had no issues until this last week, I run a few smart home gadgets and a couple of TVs etc.I was blissfully unaware of the existence of ID Broadband but It appears that I cannot set up my new Aeotec Smart hub because port forwarding is blocked on the ID Mobile networkSo first do I need a new Broadband sim?  and secondly would port forwarding still be blocked wlth a broadband sim.?At the moment I have a rather expensive Aeotec paper weight.Any help much appreciated. 

7
andewhite
Legend
2 years ago
Dylan Chase
Newbie
Dylan ChaseNewbie
asked in Ask a question.

Replacement sim not working after activation after old one lost/stolen

Old phone was lost so bought replacement sim, activated it, and put it in new phone but it has been 24 hours and still showing no signal   

9
Leannes91
Rookie
2 years ago
P
Newbie
Pat03Newbie
asked in Ask a question.

unable to pay final bill

I cancelled my ID mobile contract within the cooling off period and returned the handset. In order to cancel all I had to set up ID mobile account to create a PIN number to be able to chat with customer service.  I can see that I have bill of £10.77 outstanding but I have not been able pay it online or using the automated phone service. I have been told there is no other ways to pay, so what do I do now? When I go to Billing with my app or laptop, every time I click on the latest bill, the page throws me back to the login page. When I have used the automated phone service , it doesn’t recognise my ID mobile number and when I choose 9 as advised by the complaints department I still get an automated reply that does not allow me to make a payment !!

4
Rory
Newbie
2 years ago
P
Newbie
Peggysue12Newbie
asked in Ask a question.

someone has set up a fraudulent account in my name.

Someone has set a fraudulent account in my name. How to I contact you to get this cleared up

2
Rory
Newbie
2 years ago
Olly Bunn
Newbie
Olly BunnNewbie
asked in Ask a question.

why am i being charged 'pro rated line rental'

So I've just upgraded my account and phone, why is it that on my first bill I am being charged almost double what I agreed to pay..Also why can you still not just ring someone from help, beginning to regret staying with the company already. 

3
Rory
Newbie
2 years ago
Stephen Ingerson
Civilian
Stephen IngersonCivilian
asked in Ask a question.

password reset is useless

Trying to reset the password on the phone but id mobil app keep say the following "Oops sorry you have used a special character" even though I haven't used any special characters, is there an fault with the app? I have tried passwords with letters, number, caps, a mix of 2 and three of these, different lengths, 8 digits etc.  I have come to the point where I nearly threw it out the window, this is very fraustrating.

1
KieranC
iD Mobile Employee
2 years ago
Amelie Dufour
Newbie
Amelie DufourNewbie
asked in Ask a question.

cant join, credit check rejected

I’ve just been rejected for a monthly contract through carephone warehouse without explanation. I’m working full time, not paying rent, and an excellent credit score I’m surprised if I can’t get it then who can??

2
Amelie Dufour
Newbie
2 years ago
Louise Sloan
Civilian
Louise SloanCivilian
asked in Ask a question.

fair usage caps - unlimited data plan within uk not roaming

Hello! I recently moved home and have been considering using my unlimited data plan for internet connection in the place of getting broadband installed. I just needed to check that there is absolutely no fair usage cap and I wish to avoid any additional charges or finding myself without any connection. I will not be roaming at all, simply using it at home, and wifi in other places where available. Any guidance would be hugely appreciated, Thank you! 

1
Kash
iD Mobile Employee
2 years ago
R
Newbie
RebeccaB96Newbie
asked in Ask a question.

transaction number

I need a transaction number to activate my PAC code but threw out receipt where I’d get this number. 

1
Kash
iD Mobile Employee
2 years ago
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