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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

5005 Topics

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ro.na.nNewbie

asked in Ask a question.

Dan ANewbie

asked in Ask a question.

Change sim-only to monthly

I have a relatively recent unlimited minutes/data sim-only contract, rolling monthly. I want to change that to a 24 month contract including handset, for the Pixel 6. I have initially tried to do that by applying for that new (I’ll just switch the number via PAC code and cancel the sim-only, or maybe use it for a family member).However, my credit check is failing for the new contract which seems to be from forum posts because I already have a contract? My credit score / history is excellent, so if it’s that it’d be a bit odd.Should I just cancel my sim-only first?

2 years ago

tjh_84Civilian

asked in Ask a question.

New to ID. Sim activated but old number not ported correctly

Hi.I raised a request online, on Saturday, to port my old number over to my new sim. The old sim stopped working this morning, but the new sim, although working, is still using the new number in iMessage etc. I have tried the suggestions on related community posts, to no avail. The iphone simply won’t allow me to change the number as suggested, nor will it validate it. This suggests an issue with the process of porting my old number over. Could someone from Id please look into this issue for me? Regards,Travis

2 years ago

les.whittakerNewbie

asked in Ask a question.

Is ID Mobile sim compatable ID Broadband ?

HiI have been using ID mobile unlimited sim in my home router for several months now and have had no issues until this last week, I run a few smart home gadgets and a couple of TVs etc.I was blissfully unaware of the existence of ID Broadband but It appears that I cannot set up my new Aeotec Smart hub because port forwarding is blocked on the ID Mobile networkSo first do I need a new Broadband sim? and secondly would port forwarding still be blocked wlth a broadband sim.?At the moment I have a rather expensive Aeotec paper weight.Any help much appreciated.

2 years ago

Dylan ChaseNewbie

asked in Ask a question.

Replacement sim not working after activation after old one lost/stolen

Old phone was lost so bought replacement sim, activated it, and put it in new phone but it has been 24 hours and still showing no signal

2 years ago

Pat03Newbie

asked in Ask a question.

unable to pay final bill

I cancelled my ID mobile contract within the cooling off period and returned the handset. In order to cancel all I had to set up ID mobile account to create a PIN number to be able to chat with customer service. I can see that I have bill of £10.77 outstanding but I have not been able pay it online or using the automated phone service. I have been told there is no other ways to pay, so what do I do now? When I go to Billing with my app or laptop, every time I click on the latest bill, the page throws me back to the login page. When I have used the automated phone service , it doesn’t recognise my ID mobile number and when I choose 9 as advised by the complaints department I still get an automated reply that does not allow me to make a payment !!

2 years ago

Peggysue12Newbie

asked in Ask a question.

someone has set up a fraudulent account in my name.

Someone has set a fraudulent account in my name. How to I contact you to get this cleared up

2 years ago

Olly BunnNewbie

asked in Ask a question.

why am i being charged 'pro rated line rental'

So I've just upgraded my account and phone, why is it that on my first bill I am being charged almost double what I agreed to pay..Also why can you still not just ring someone from help, beginning to regret staying with the company already.

2 years ago

Stephen IngersonCivilian

asked in Ask a question.

password reset is useless

Trying to reset the password on the phone but id mobil app keep say the following "Oops sorry you have used a special character" even though I haven't used any special characters, is there an fault with the app? I have tried passwords with letters, number, caps, a mix of 2 and three of these, different lengths, 8 digits etc. I have come to the point where I nearly threw it out the window, this is very fraustrating.

2 years ago

Amelie DufourNewbie

asked in Ask a question.

cant join, credit check rejected

I’ve just been rejected for a monthly contract through carephone warehouse without explanation. I’m working full time, not paying rent, and an excellent credit score I’m surprised if I can’t get it then who can??

2 years ago

Louise SloanCivilian

asked in Ask a question.

fair usage caps - unlimited data plan within uk not roaming

Hello! I recently moved home and have been considering using my unlimited data plan for internet connection in the place of getting broadband installed. I just needed to check that there is absolutely no fair usage cap and I wish to avoid any additional charges or finding myself without any connection. I will not be roaming at all, simply using it at home, and wifi in other places where available. Any guidance would be hugely appreciated, Thank you!

2 years ago

RebeccaB96Newbie

asked in Ask a question.

transaction number

I need a transaction number to activate my PAC code but threw out receipt where I’d get this number.

2 years ago

GonzoidNewbie

asked in Ask a question.

Got a new sim when i upgraded, not sure if I need to switch sim cards

So essentially my current plan was almost up, so I took another plan out that was the same price but had more data. Last time I done this, they just changed the plan behind the scenes and everything went tickety boo, however this time they sent me out a new SIM card and are imploring me to activate it. I've logged into my app and it looked as if the extra data had already applied itself, and everything was good. The question being, do I need to go through the annoying process of activating this new SIM or can I just leave my existing one in? Everything's been working as usual so far, and I'm afraid that the new SIM will have a new phone number attached, and then I'll have to go through the process of getting my current number back (I've had it for 15 years, back when "orange" were still a provider lol)Thank you guys for any kind help.

2 years ago

Tarique.CruickshankNewbie

asked in Ask a question.

fraudlent contract in my name

Hi IDMOBILE, I have had a letter in the post saying that I owe £1148 and that this payment has been passed onto my local debt collection company. It is beyond me how I owe you guys so much if I haven’t taken phone out with you guys before. I have been a victim of identity theft. There has now been a default placed on my credit score which is crazy as I haven’t had anything to do with this payment. As I still live at home my parent didn’t want debt collectors coming to our house, or there being any credit going against the house which is understandable. So in amongst of contacting the the debt company In order for the debt company to not turn up at my front door I was ordered to start a payment plan. I am not taking liability for the payment I just didn’t want confusion down the line. Who can I speak to get a refund and the default you guys placed on my account off. I’m unsure what to do as I can’t get through to anyone. This default isn’t my fault, I haven’t taken out a new phone wi

2 years ago

Abhijit ChattopadhyayCivilian

asked in Ask a question.

Just added £10 3 GB Data extra, but realised that Turkey is not part of Allowance. Please cancel

Just added £10 3 GB Data extra, but realised that Turkey is not part of Allowance. Please cancel, and send confirmation of cancellation.

2 years ago

FeatofClayCivilian

asked in Ask a question.

Sending images with a text message

How do I activate the service that will alow me to send images via text messaging?

2 years ago

jnicola287Newbie

asked in Ask a question.

being charged for a sim that I never received

Hello, a few months back, I purchased a sim only plan but after waiting a few months for the sim to arrive, it never did. After being charged £7 per month, I decided to cut my losses and move to another provider so I cancelled the direct debit to ID mobile with my bank. However, because the sim never arrived, I was not able to set up an account as my number was not linked to the sim so how do I cancel my plan with ID mobile while having proof of the plan but without having an account??

2 years ago

kevin.singletonNewbie

asked in Ask a question.

Fraudulent Account

My son has receive a debt collector’s letter to recover an outstanding balance on behalf of ID Mobile but he does not have an account with you . I have reported to Action Fraud and have a crime reference. Please contact me directly to arrange cancellation of the charge.

2 years ago

Anthony2021Newbie

asked in Ask a question.

New Pay Monthly Plan and then going travelling. Roaming question.

I’ve read here - EU Roaming Fair Usage | Help & Advice | iD Mobile Network However, if I sign up for a new pay monthly plan and then I go abroad on a one way flight and think I will probably be galivanting for 3 months or so what will realistically happen? Will I no longer be able to use my minutes etc after a certain period? Will I be okay? What if I go to a country not included in roaming and I buy a local sim and use for a few weeks? Will this still be classed as “permanent roaming”?

2 years ago

Francis Mc CoolRookie

asked in Ask a question.

Mobile data disappeared

so i had 50gb or so left last night nothing has used all off that in 24 hours so where has my data gone?

2 years ago

Wendy GrayNewbie

asked in Ask a question.

issues sending text messages on new i13

Anyone have any idea why my new iPhone 13 won’t let me send text messages when switching to iD?

2 years ago

Louise Gillespie

asked in Ask a question.

declined order but nothing wrong with credit score

My husband was declined his order and they said it may be in my name by mistake... which I didn't think it was but still I checked and they said to reorder so I did and it was declined which was upsetting because we have a good credit score and have always had a good credit score. I checked again and his score was again excellent. He only wanted to change networks... we have three mobiles in the house mine and our two sons, he liked our phones and the network so thought it would be good to be all under the same network. ... got that wrong didn't we.... I would like to know what it is that has caused the decline as it causes distress.

2 years ago

Page 198 / 201

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