Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,986 Topics
  • 18,990 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 45
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 245

4986 Topics

P
Rookie
Pbe21Rookie
asked in Ask a question.

Oppo reno 4 pro 5g

How about adding the Oppo Reno 4 pro 5g to your approved list, because I cannot use 5g on my 5g phone. The Advertising Standards Authority has been made aware

5
Tom
iD Mobile Employee
3 months ago
Lawrence Tremlett
Newbie
Lawrence TremlettNewbie
asked in Ask a question.

new sim card cannot be seen by phone

My mother purchased a new contract from you the other. The SIM card provided cannot be seen by the phone at all still says no SIM in the top corner. I also have a id mobile so have put it in my phone and same problem the phone cannot see. It she had got another id mobile SIM card how does she transfer her contract number to the new ID SIM card when it hasn't been activated yet is this possible??? 

2
Tom
iD Mobile Employee
3 months ago
L
Newbie
L9301Newbie
asked in Ask a question.

Network issues again?

Is anyone else having issues with data or service? Data connection has not been working for a few hours now, downdetector showing issues with Three but their own status checker says no issues detected? 

2
Tyler
iD Mobile Employee
3 months ago
H
Rookie
Hope-MarieRookie
asked in Ask a question.

Price locking SIM?

Does this apply to customers who have already taken out a sim only plan? As I started this current contract out in Nov 2023? Will my price be locked until the end of my contract? Or is it only for new sim plans? Many thanks!

5
Tyler
iD Mobile Employee
3 months ago
MymsMan
Newbie
MymsManNewbie
asked in Ask a question.

Why are iDs roaming charges for Turkey so expensive

How can iD justify charging £1.50 per MB for data, and £2.40 calls when TalkMobile charges 10p per MB for data and 41p to receive a call? TalkMobiles roaming charges are only fraction of those charged by iD  https://talkmobile.co.uk/roam-chargesRoaming Zone 4 charges Cost Countries in Zone 4 Antigua and Barbuda, Australia, Barbados, Canada, Egypt, Hong Kong, India, Japan, Mexico, New Zealand, Singapore, South Africa, Thailand, Turkey (includes Northern Cyprus), United States of America. Making calls (per minute) £1.01 Receiving calls (per minute) 41p Sending a text (per message) 35p Receiving a text (per message) Free Sending an MMS (per message) 35p Data (per MB) 10p

6
Paul Callon
Newbie
3 months ago
B
Rookie
Bobby168Rookie
asked in Ask a question.

Urgent: End of another day still have a dead number.

My ported number still has not been added onto my account. The issue logged 9 days ago and my phone number being dead for about 5 days now. Customer support saying they contacted the technical department and are not getting a replying from them. Support also saying they marked it as urgent with a support ticket to the technical department. Everyone just telling me to “wait” when it’s been days! The only thing i have been told is that there was an error adding it onto my account. But they was ok removing the number from my old provider.

6
Tom
iD Mobile Employee
3 months ago
Megan Olivia
Newbie
Megan OliviaNewbie
asked in Ask a question.

sim card not delivered

Hello I have not had my SIM card delivered still after 10 days please could you private message me as I have no working phone at present    Thank you 

2
Tom
iD Mobile Employee
3 months ago
Helen A'Court
Newbie
Helen A'CourtNewbie
asked in Ask a question.

changing to Sim only

My contract ends 27th Feb. I want to change to sim only. Do I have to wait until 27th or can I order it now? I don’t want to pay unnecessarily for another month 

4
Tom
iD Mobile Employee
3 months ago
Andrew Ward
Newbie
Andrew WardNewbie
posted in Ask a question.

Ĺost mobile data when roaming

How do i get data roaming working when I have the following error message, "You have lost mobile data because you left your home network with data roaming turned off :

6
Tom
iD Mobile Employee
3 months ago
D
Newbie
DiggerbyNewbie
asked in Ask a question.

mailbox not setup, how to use an automated message

Just setup new phone but the mailbox voicemail isn't setup. Looks like calling 123 wants you to record a message, I prefer to  use an automated one How to do this please?

5
Tom
iD Mobile Employee
3 months ago
G
Newbie
GreengrapesNewbie
posted in Ask a question.

voicemail.

Is anyone having any trouble with voicemail? I have 2 messages in my voicemail,  I listen to the 1st one,  I then get no options to delete it or move on to the next voicemail. It just goes back to the automated voice saying " you have 2 voicemails" I can't listen to the 2nd voicemail,  it's just on a loop with the automated voice. Is anyone else having this problem? Customer service say they will contact technical support,  but no joy yet. 

1
Tom
iD Mobile Employee
3 months ago
C
Newbie
CruganNewbie
posted in Ask a question.

Still no internet and Data still not working!!

Been without network and internet all day on Monday. Worked for a couple of hours yesterday, but speed was so slow. Then this morning I have no network or data again for the last 4 hours! This is not acceptable. ID Mobile are in breach of contract in not providing a service. When will this be fixed?

1
Tom
iD Mobile Employee
3 months ago
B
Rookie
Bobby168Rookie
asked in Ask a question.

URGENT: My ported number has been down for multiple days and not on my account!

Hi,I have missed multiple important calls and messages now. A few have the sense to email me but many don’t. I really need this number i have had it for years and everything is linked to it. Support just keep telling me to “wait”. But i’m concerned because the number was taken from my old provider and is NOT even showing on my account after multiple days! If it was showing on my account at least i could see it was linked to me. Instead of telling me “wait it’s with the tech team” please tell me why it’s not on my account and why you are having an issue. Or give me some real progress update so i can see it’s going to get solved and i don’t feel lost.

2
Tom
iD Mobile Employee
3 months ago
K
Newbie
Karlb84Newbie
asked in Ask a question.

sim not working in any phone?

Hi I’ve put the sim In 3 phones and all are saying no sim inserted? Do I need to activate the sim? If so , how? 

3
Tom
iD Mobile Employee
3 months ago
I
Newbie
IdmobilereallyarentgreatNewbie
asked in Ask a question.

Endless problems with 4G and ID

Since the service disruption last week I've had nothing but issues with 4G and general connectivity. For example I've literally just now had to buy an hour's WiFi access with EE because my id mobile SIM card has failed again and I'm nowhere near home to use WiFi.It starts off whereby I get the exclamation mark by my signal, then when I try to reconnect by turning the SIM off and on everything goes. I have to physically remove the SIM and reinsert it. Is this a dodgy SIM or is this ID mobile? Thanks for any advice 

2
Tom
iD Mobile Employee
3 months ago
B
Rookie
Bobby168Rookie
asked in Ask a question.

Ported a second number MY ported number has been LOST!

My number i provided a pac code for was shutdown with my old provider. But has NOT been added onto my account and is now NOT working just says invalid number. I have been unable to use my main number for DAYS now! Every IDmobile person i talk to just says wait 24 hour or wait 48 hours. I just feel like they are fobbing me off and have LOST my number! It’s NOT even showing on my account! My number has been down for days now! It does not help that LiveChat can’t understand what is going on and just ignore what i say to them. The last message i got in PM was days ago. 3 days ago - Apologies, taking a look it appears there's been an issue, I've raised this to the team now and we'll update here when possible.Thanks, Tom Zenande from live chat just told me to wait 48 hours. But i know for a fact my issue is NOT going to get resolved as the correct information is not being passed on as they can’t understand so are just fobbing me off telling me to wait!!! When i first setup an account i porte

4
Tom
iD Mobile Employee
3 months ago
Q
Newbie
qm0312Newbie
asked in Ask a question.

ID Mobile Attempt To Process Upgrade Without My Request

Received a text message saying an upgrade is being processed on my account then service was completely cut off! Raised to customer service chat who advised ID Mobile was processing an upgrade and had deactivated my existing SIM card! Never asked for any upgrade as only upgraded to current contract in Sep-2023. Upgrade was reversed per customer service but SIM card cannot be used anymore still and was asked to get a replacement card to get back service. Lost access to call / internet for nearly a day, quite frustrating! Does anyone have similar issue?

1
Tom
iD Mobile Employee
3 months ago
Viji Sherin
Civilian
Viji SherinCivilian
asked in Ask a question.

i need help with phone calls

How do I remove cap calls when I have not set one 

2
Kash
iD Mobile Employee
3 months ago
N
Newbie
nobbyNewbie
asked in Ask a question.

How to change login email?

How can I change the email I login to my ID mobile account with? (It’s shortly to be made a redundant email so need to change it!)

1
Tom
iD Mobile Employee
3 months ago
O
Civilian
OlliCivilian
asked in Ask a question.

Annoying text notifications

Every time I send an SMS to abroads (not IN abroads), I get a notification text from ID that it costs extra. Ok, I get it, it costs extra, enough already!Is there any way to stop these? I tried customer service chat but they just said that they can’t do anything, sorry about that. I didn’t find anything in the account settings that looks like it should work.

2
Kash
iD Mobile Employee
3 months ago
JuanMa Valiño Sanchez
Newbie
JuanMa Valiño SanchezNewbie
asked in Ask a question.

Can i trade a functional s9 with a broken screen?

I'm keen on getting a new Samsung s24 ultra.There are few offers included. Among those is the £125 trade in (regardless status?).The T&C says this include non working devices. Mine got a damaged screen not allowing a section to be visible, but apart from that abs cosmetic damages, it is working alright.When I select the device to include in the trade in section. It wouldn't allow me to select "damaged", so I can't request the trade?Even if I don't get anything for the device itself, I should still be able to apply for the £125 promotion, right ?  

4
Kash
iD Mobile Employee
3 months ago
D
Civilian
darrensCivilian
asked in Ask a question.

second ID mobile

Can I add a second phone to my existing account?id rather not get a second email address just to be able to log in!

2
Tom
iD Mobile Employee
3 months ago
A
Newbie
AndyG100Newbie
asked in Ask a question.

Switching to IDMobile - Something went wrong!

I’m trying to submit my PAC to bring my old number to IDMobile. I keep getting an error saying “Something went wrong!” which isn’t particularly useful. I’ve seen several other posts saying the same thing, but none of the answers work for me. I’ve tried over a couple of days and the number hasn’t moved over, so I’m guessing it hasn’t gone through at any stage.I’ve created an online account and tried from there, but no difference. There’s no online chat or anything available that I can see, so here I am.

13
Tyler
iD Mobile Employee
3 months ago
Nick Leonard
Civilian
Nick LeonardCivilian
asked in Ask a question.

email address

I wantb to subsribe to ID Mobile. I have been asked to enter my email address and then confirm it which I have done. When I hit the Confirm button it takes men back to the email page and the Confirm Email is highlighted in red. I have entered it correctly. What is the problem?

2
Tom
iD Mobile Employee
3 months ago
T
Civilian
thewispCivilian
asked in Ask a question.

No network reg cannot make calls today

I cannot make calls as it says I have not network registered.  This is untrue as only moments before I was making calls.

2
Tom
iD Mobile Employee
3 months ago
Terms & Conditions
Why iD Mobile?