Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,880 Topics
  • 18,521 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 43
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 243

4880 Topics

B
Newbie
Bai16Newbie
asked in Ask a question.

how do i get my phone number for my new sim card

I received my new SIM card however cannot find my phone number so I cannot activate my sim I have checked my emails and there is no phone number on there and it did not come on the packaging for my new sim. I have also not received a welcome email. 

1
Mohammed
iD Mobile Employee
1 year ago
andewhite
Legend
andewhiteLegend
asked in Ask a question.

Trade in contact email address

Are both the following email addresses valid for trade in communications?TradeUpHelp@currys.co.uktradeuphelp@dixonscarphone.comFirst is from https://idmobile.co.uk/trade-in:Second is from the community tutorial “Trade in: Everything you need to know”  

1
Nikhil P
iD Mobile Employee
1 year ago
A
Newbie
ADV31Newbie
asked in Ask a question.

Wrong Number in imessages since porting to ID

I ported my number from O2 this morning and phone is working. However, the number in iMessages is still showing as the old ID number and I haven’t received family texts that were sent to my ported number.I’ve tried the suggestions in this community about switching off messages, removing SIM, waiting 15 mins, turning phone off etc…. but it’s still not working.For the last 30 mins since I turned imessages back on it’s saying  ”Waiting for activation….”Facetime is also showing wrong number and has spinning timer next to number. Any suggestions on how I can resolve this ?

1
andewhite
Legend
2 years ago
N
Newbie
Nams94Newbie
asked in Ask a question.

No network connected abroad

HiMy phone worked fine a few days ago in Germany but since arriving in Prague I cannot get my phone to connect to any network and therefore have no access to my data. I have data roaming enabled and have tried looking to manually enter my APN but the settings are not where suggested online. Any advice?Thanks

6
Kash
iD Mobile Employee
5 months ago
Lorelie21
Newbie
Lorelie21Newbie
asked in Ask a question.

Calls to voicemail failing

I have missed a couple of calls and been notified that I have 2 voicemails. However when I call my voicemail, the call won’t connect and fails. It does the same when I dial 123. How can I access my voicemail? 

4
Mohammed
iD Mobile Employee
2 years ago
L
Newbie
Liz1234Newbie
asked in Ask a question.

When does my contract start?

I have just ordered a 30 day rolling contract sim from iD mobile, but have requested for my PAC transfer date to be the 16th may (as this is the last date of my old contract). Will my iD contract start now, or on 16th may?

1
Tom
iD Mobile Employee
11 months ago
Saul Garthwaite
Civilian
Saul GarthwaiteCivilian
asked in Ask a question.

wifi calling not working moto G8 plus

Despite trying airplane mode, as well as all other options thrown at me by the internet, I cannot get WiFi calling to work. It worked once when I put in the sim card for the first time, complete with symbol, and I successfully completed a WiFi call. Now, however, nothing will get it to work again, or show the WiFi calling signal. Half the reason I joined iD was for this feature. Anybody got any solutions for me before the phone goes out of the window?

1
andewhite
Legend
2 years ago
I
Newbie
IdmobilereallyarentgreatNewbie
asked in Ask a question.

Endless problems with 4G and ID

Since the service disruption last week I've had nothing but issues with 4G and general connectivity. For example I've literally just now had to buy an hour's WiFi access with EE because my id mobile SIM card has failed again and I'm nowhere near home to use WiFi.It starts off whereby I get the exclamation mark by my signal, then when I try to reconnect by turning the SIM off and on everything goes. I have to physically remove the SIM and reinsert it. Is this a dodgy SIM or is this ID mobile? Thanks for any advice 

2
Tom
iD Mobile Employee
2 months ago
C
Newbie
CononNewbie
asked in Ask a question.

SAMSUNG GALAXY S21 FE - Promised yet not found on claim offer page?

When I purchased my phone on the 17th December, part of the reason I did was because of the cashback of £100 promotion, and so I purchased the phone, yet for some reason I cannot see the claim offer on the claim offer page active nor in the expired section. I can only think of only one explanation, that I was lied too. Being the cautionary person I am, luckily I screenshotted the page just in case this would happen.Please can we fix my issue of which I am entitled and eligible for. Thank YouEDIT: I ended up figuring it out myself by going to the samsung promotion page, for anybody else who needs it https://2021.samsungpromotions.claims/20_days_of_christmas/en-GB

3
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
ScottPNewbie
asked in Ask a question.

Can't receive calls from Lebara or Vodafone

Hi, I can't receive calls from any Vodafone or a Vodafone MVNO network.  The caller gets a message saying the number is unavailable.  Has anyone else had this problem?  My fiance ported from Lyca to Vodafone on Monday and can no longer call me.  Any advice would be appreciated.   Scott 

8
Kash
iD Mobile Employee
6 months ago
A
Civilian
arunj24Civilian
asked in Ask a question.

Cancelling PAC code

URGENTI was with 3 before, then signed up for a two year plan through Carphone Warehouse for a new phone (iPhone 14) and a new data plan with iD Mobile. I then transferred my old phone number to iD Mobile. I then found out that iD Mobile does not support e-sims and iPhone 14s can only use e-sims, so it was no longer practical for me to continue with this contract (not sure why this package exists in the first place if that is the case). A few days later I then returned the phone back to Carphone Warehouse (within the 14 days of me initially receiving it). I thought in order to leave iD Mobile, I’d have to generate a PAC code with iD Mobile and use that to keep my phone number with a new mobile service provider. I just got off the phone with a customer agent at Carphone Warehouse who said if I do things that way I will still be liable to pay out the whole contract (approx. £800). She then mentioned that the contract with iD Mobile would have been cancelled automatically 3-5 business day

2
andewhite
Legend
4 months ago
Decland Wren
Newbie
Decland WrenNewbie
asked in Ask a question.

Proof of Barring which includes Device Model

Hello,I have unfortunately lost my phone and I am going through the process of claiming a replacement through my insurance. I asked iD for proof of barring which they supplied, but when I sent it to my insurance they did not accept it as it had to include the handset make, model, gigabyte, IMEI number and the date and time of barring. It has the IMEI, date and time of barring but not the handset make, model and GB. Is it possible to request this document with the required device information? 

4
Mohammed
iD Mobile Employee
11 months ago
Iuliana1997
Newbie
Iuliana1997Newbie
asked in Ask a question.

no signal and network problem

Hi!! I have 3 hours now since I can’t use the internet or the phone to make calls.I tried to use the app and also is not working.What is this? 

9
Kash
iD Mobile Employee
2 months ago
Bill Barker
Newbie
Bill BarkerNewbie
asked in Ask a question.

Updated ID App

I have uploaded the NEW ID Mobile App and gone through everything but then right at the end it asks for my mobile number, surname and date of birth which I have completed several times and it keeps coming back saying oops something went wrong can you try again??Can someone please help and assist me as I now cannot log into my app to check the data left, current bill and details etc?Let me know ASAP please.Kind regardsBilly Maserobillymasero@gmail.com[REDACTED]  

5
Tom
iD Mobile Employee
24 days ago
C
Newbie
CcoatsworthNewbie
asked in Ask a question.

Switch over

My phone number is due to switch over today but I've had no communications to if it has been done Thanks 

10
Tom
iD Mobile Employee
20 days ago
Emma Clegg
Civilian
Emma CleggCivilian
asked in Ask a question.

pixel 6 pro microphone issues

Hi all, Received my new pixel 6 pro just before Christmas and after a few days of it arriving the microphone stopped working. I could hear people on calls but they couldn't hear me. Tried the recorder, nothing. Raised the issue with Google and it is still ongoing. The issue appears to be intermittent but getting worse. I can't even record videos anymore as there's no sound. Google suggested they could send it away for repair which I turned down as at that point it was days old and I requested a replacement handset. Now they appear to be leading me on a wild goose chase and I'm getting nowhere fast - and with a phone I can't use without my buds in. Anyone else had issues like this!? I'm starting to lose my mind. Thanks  

10
Kash
iD Mobile Employee
2 years ago
James Sutherland
Newbie
James SutherlandNewbie
asked in Ask a question.

change of number due to scams

Is there anyway I can get a new number as in the last 2 weeks I have had calls from people saying they have had missed calls from me who I dont know and from as far away as England.  I think my number has been stolen for scams as I myself have had a lot of calls from people claiming to be from debt advice from mobile numbers.  kind regards  james 

2
Mohammed
iD Mobile Employee
10 months ago
Emily OConnell
Newbie
Emily OConnellNewbie
asked in Ask a question.

My data isnt working

I have been with ID for 1 month. Paid my bill in full and have had no data at all.  How do I sort this?I can not get through to anyone to sort this out either via chat or phone and I am wishing I never swapped from EE. 

5
Kash
iD Mobile Employee
6 months ago
Sarah Louise Shaw
Newbie
Sarah Louise ShawNewbie
asked in Ask a question.

upgrade sim only

I am looking to upgrade on my sim only to give me more data for less per month. If i upgrade via the app do i keep my mobile number?  My phone can be used for work so i need to keep my number. Thanks

7
Rory
Newbie
2 years ago
S
Civilian
stuartdnCivilian
asked in Ask a question.

Proof of Ownership Required for Insurance Claim

I need to send proof of purchase with make and model of device, IMEI number and date of purchase of the mobile phone i bought through ID Mobile, please can you help? Thanks

3
Kash
iD Mobile Employee
1 year ago
C
Newbie
CLR27Newbie
asked in Ask a question.

Sim card not received

My SIM card order was sent last Tuesday and I still haven’t received it, so it’s been 7 working days. What do I do next? Tried to call the help number in the delivery FAQ but it directed me back online.

2
Rory
Newbie
2 years ago
Niki Arthur
Newbie
Niki ArthurNewbie
asked in Ask a question.

Issue registering on the iD Mobile App

HiI have 3 contracts, 1 for each of my children. I can log into 2 of the accounts but the 1 I need to log into I can't.  I have tried forgotten username/password but I still can't get in despite putting phone number, year of birth and surname.I also want to change account and payment details to my eldest daughter who is now working and will take over payments.Any help would be appreciated.Thanks 😊 

1
Tom
iD Mobile Employee
1 year ago
P
Newbie
POV7Newbie
asked in Ask a question.

Wont accept PAC Code details

I enter my PAC code from Three, Surname, Transaction number, old number and new number as requested. Says Something Wrong.Any tips

1
andewhite
Legend
1 year ago
Becky Barwell
Newbie
Becky BarwellNewbie
asked in Ask a question.

unable to send and receive SMS messages

Hi,  I recently switched to iD and kept my old number. When I try to sent a text message it says ‘not delivered’, but sometimes it does actually go through, but as it says not delivered I don’t know when it does send. I’m receiving some SMS messages, but some also aren’t coming through on WhatsApp despite the changeover being fine. 

2
Rory
Newbie
1 year ago
S
Civilian
ShadifCivilian
asked in Ask a question.

IMEI for preorders

I preordered a Samsung S22 Ultra contract which comes with galaxy buds to be claimed on the Samsung website. Is there any way I can get the IMEI number for it before its delivered so I can get the buds in time for my phone to arrive?

3
Mohammed
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?