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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

4974 Topics

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Recent feedback. Most replies Newest first

Ian53Newbie

asked in Ask a question.

Access code to Government Gateway

I recently joined iD mobile and all was well until I tried to access my account on the Government Gateway via gov.uk.The system sent a six figure access code to my mobile number, but it didn’t arrive - even after several tries. This worked well with my previous supplier (Plusnet).Does the iD mobile system prevent delivery of texts from numbers starting 60, or is it something else?Am I, similarly, going to be prevented from accessing accounts with other organisations that operate two part authentication?I see this issue has been raised before, but I didn’t find a solution.Thanks,Ian.

10 months ago

balddave73Newbie

posted in Ask a question.

Phone warranty

Hello, I was wondering if my phone is still under warranty as its 13months old and will no longer charge. Could you let me know if this can be fixed under the warranty Kind regardsDave

10 months ago

notacustomerNewbie

asked in Ask a question.

I receive emails from ID Mobile and I do not have (and have never had) an account

I regularly receive emails from ID Mobile, addressing someone named “Lauren” as the account owner. I get notifications that my bill is ready, as well as advertisements.I am in the US and do not have and have NEVER had an ID Mobile account. This has been going on since February 2022 and I’ve just ignored it up to this point. But now I’m getting annoyed that I keep getting the emails.The emails appear to be “legit” from ID Mobile. They come from no-reply@email.idmobile.co.uk and are not spoofed in any way.I have no way to login to the account (since I never created it). I don’t know the phone number (since it’s not mine), and don’t know my birthdate (since it’s not me) to reset the password on the account.There is absolutely NO WAY to contact anyone from ID Mobile via email or web site, other than this forum.If there is an admin or moderator who can contact me via direct message here so I can try to resolve this problem, that would be great.Thank you.

1 year ago

Nick Harris-CharlesNewbie

posted in Ask a question.

sim not working

Hi there i have recently entered into a contract with I’d mobile, I received the new handset and sim today, however when I go to activate my sim in he new handset it says no service and therefore I can’t register an account with I’d mobile, I’ve had to log in through Facebook. now I am waiting for my old number to be ported over to this new sim however shouldn’t the sim I received be already activated so I can sort a new account?

2 months ago

CLR27Newbie

asked in Ask a question.

Sim card not received

My SIM card order was sent last Tuesday and I still haven’t received it, so it’s been 7 working days. What do I do next? Tried to call the help number in the delivery FAQ but it directed me back online.

2 years ago

olliet_ukNewbie

asked in Ask a question.

Need a receipt for new phone upgrade

Hi, I need a receipt for the upgrade to a Samsung Galaxy A32 I recently received. I need it to show the IMEI number and purchase date, How can I get this please? Thanks very much

1 year ago

rp272Newbie

asked in Ask a question.

ljalabsCivilian

asked in Ask a question.

How do I claim my Pixel Buds Pro?

I’ve just received my Google Pixel 7 Pro and I am wondering how to claim my free Pixel Buds Pro?I cannot see a current promotion for the Pixel Buds Pro on the promotions page. But I definitely qualified for the offer when purchasing as it’s on the contract summary and was advertised as a current promotion when I bought the phone.Am I just looking in the wrong place?Thanks for reading

1 year ago

Clare HerriotNewbie

asked in Ask a question.

Changing a contract to sim only 30 day roll over

If my mum is Changing her contract to a sim only with a 30 day roll over on the app, can she still keep her number and existing sim?

1 year ago

Ben.CNewbie

asked in Ask a question.

Data Rollover with new SIM only deals

Hi, I am looking to change my plan to a SIM only deal and am wondering if i get the Data Rollover option with it? Thanks

1 year ago

Peter CroweRookie

asked in Ask a question.

How to access account for a 2nd SIM

I have had an account for several years with a monthly SIM only mobile.I ordered a 2nd SIM for my granddaughter to use in a mobile router at university, I exoected this SIM to be added to my account.This SIM is in the router in London and working but I am unable to access the account as I cannot register the SIM on the ID websute because I cannot receive the SMS sent during the registration.I have spent several hours on Chat trying to get this sorted but as I cannot access the SMS sent to the number allocated to the SIM so I am stuck.Can someone sort out the simple proble of enabling me to access the account so that I can monitor the usage and cost to me.As someone undergoinf chemo for corectal cancer I do not expect to see my granddaugter graduate and when I am on my last legs I need to get the account transfered to someone else for direct debit but as I cannot access the account I cannot do this?HELPPete

1 year ago

Sharmzy16Civilian

asked in Ask a question.

Can't login though details are correct

ID Mobile app does not recognize my login details. I have tried using the “forgot password/username” link but ID mobile does not recognize the my number and last name.How can I resolve this problem?

8 months ago

kmnrathaNewbie

asked in Ask a question.

Cannot Donload Bill From WebSite

Hi AllI’ve been iD with more than 12 monthsfor last 7 days I can not dowload bills from Website at all.I tried differnt PC and brwserse etc. Same issue, nothing dowloading; just blank page. RegardsKmnratha

3 months ago

AgiNNewbie

asked in Ask a question.

How do I get the additional Trade In value as I've bought a Google Pixel 7

I recently bought a Google Pixel 7 and it says you can get an addition £100 on the trade in. How do I get that as it’s not show that on the standard trade in page?

1 year ago

DarrenbNewbie

asked in Ask a question.

esim America

Can you help please. I am going to America next month and was wondering if I could use another simcard in my phone in slot 2 from another carrier? Or can I use an esim. Everything seems to be saying phone needs to be unlocked. I have a pixel pro 7 been with you since April.

5 months ago

Vic30Newbie

asked in Ask a question.

Proof of ownership with IMEI number needed

I need a proof of ownership document with the IMEI number for my insurance company. How do I access this?

2 years ago

James0157Civilian

asked in Ask a question.

How can I make calls or texts whilst in the USA / America?

I’ve got an iD Pay Monthly Plan. I’ve come to the USA and just expected my Google Pixel 6 phone to work like it does in other countries. Both Roaming and International Calling are switched on in my iD app and online login. I now have a desperately urgent call I need to place to my credit card provider, but each time I try and call the number, the call immediately ends, the same as if I try to call or dial any number. I just really need to know what to do to be able to make a call, any help or suggestions gratefully received!My phone has automatically connected to the AT&T network if that’s helpful, however I get an android system prompt to login to the network and every time I press it, it opens to an iD page saying I've run out of available allowance (I definitely haven't!!!!). This feels like shite service and the lack of a customer service number or chat function to reach is not good!!!

11 months ago

Jenny StanleyNewbie

asked in Ask a question.

sim saying no service

Put my new sim in my new iPhone 14 purchased direct through apple and says no service?

1 year ago

Heidi KiddleNewbie

asked in Ask a question.

No welcome email received

No welcome email received, so no mobile number, so I can't even contact customer service to ask them for my welcome email which will contain my mobile number as you need a mobile number to speak to anyone on chat. This is ridiculous

1 year ago

Andre38Rookie

asked in Ask a question.

trade in offer

Has anyone trade in their phone where was stated a minimum trade in amount?How easy was it to get the money? Thank you!

1 year ago

DazTillyNewbie

asked in Ask a question.

cannot register online or app

Like many, ID app and online registration experience is, tah ! Please can someone with iD account powers PM me and and get me registered.Of course I have followed all the instructions but each time I get to the end of the process I just get a message about needing to contact iDGrrr

24 days ago

TerryANewbie

asked in Ask a question.

Unable to login to my account for two months now

Hi,For more than two months … since December I have been unable to login in either to the app or online account and I require access.Yes - I know my passwordYes - I did a “forget password” and tried new oneYes - My username is correctYes - I have updated to the latest version appYes - I have the latest version of my browser (Edge)Yes - I tried different browsers - Firefox and ChromeYes - I will cancel my contract on 28 February if this matter is not resolved. Thanks

2 years ago

AmaloNewbie

asked in Ask a question.

Roaming in Ukraine

Hi, can i use roaming in Ukraine?I am currently in Ukraine on a humanitarian aid trip and I would like to know if i can use my data as if I was back in the UK. I know calls and texts are free but does this include roaming? I have set a 0£ cap on my account and it seems that roaming is working, so i assume there are no charges while in Ukraine?

9 months ago

Page 33 / 199

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