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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4907 Topics

S
Rookie
solarpower03Rookie
asked in Ask a question.

Not receiving security code on new ID SIM

Hi all,I just received the ID SIM and am trying to register online (and app) where it sends security code as text. I am not receiving the code, however, I do receive texts from my phone contacts on this number. Not sure what is going on. Chatted with the agent on live chat, and it seems everything is fine asked me to contact voice team with same information that i provided him- so basically redirecting without any progress.Can someone help?Many thanks,Sol

6
S
Rookie
1 year ago
H
Civilian
hjackoCivilian
asked in Ask a question.

i need help

I’m new to iD, I transferred my old number over and got the text through to say it’s been transferred.on my phone it’s saying it’s the number that came with the SIM card it won’t let me change it. I’ve tried putting my number in then saving it then turning my phone off but no luck.  please help me 

6
Tom
iD Mobile Employee
1 year ago
H
Newbie
hghpNewbie
asked in Ask a question.

"Sorry, your user name or password wasn't quite right. Please try again" error message. Anyone else living this absolute nightmare?!>?

"Sorry, your user name or password wasn't quite right. Please try again." Over and over and over again. I’m almost two years into a contract and still unable to get in.  Cannot login to my account what-so-ever despite knowing for a fact it is the correct username and password. I’ve tried changing the password, I’ve tried reclaiming the username (which shows as the one I am repeatedly typing with the same error message).   Does anyone have this issue also? I’m shocked to believe there is no support available outside of social media (pretty useless to me as I don’t use it) and a chatbot which is does everything in it’s power to stop you from speaking to an actual human being. Frankly disgusted by the customer service which is a shame as I’ve vouched for iD on previous contracts. I’m in dire need of this information as I would like to find information about the cancellation of my plan.  Hoping one of the moderators or iD staff can get in touch to help. 

6
Tom
iD Mobile Employee
8 months ago
Charlotte Beasley
Newbie
Charlotte BeasleyNewbie
asked in Ask a question.

paid bill bit it still says i owe money! SUSPENDED

Help me please I need to speak with someone to get this resolved

6
Kash
iD Mobile Employee
1 year ago
G
Newbie
GGManNewbie
asked in Ask a question.

Stop after 1 month contract but not cacell

Hi I see your 1 month is different from Voxi & GiffGaff, with them I can just stop paying after monthly contract is up and keep the sim for future use when I need to but your ‘1 month’ is not ‘1 month’ but two months (if into 2nd month of usage) which is false advertisement, is it not, since I got to give 30 days notice?Say I used 28 days of my 1 month contract but no longer need it for the next month, I got to give you 30 days notice, why? I paid for the 1 month service in advance and do not need the 2nd month for now.I use multiple sims (mobile operators), because I get better signal and internet speed at different locations in the UK.I am with EE and at work, I will get either 18mpbs down at my desk or if I put phone in another location in the office it goes up to 80mbps - on EE I used to get 200mbps until the cell tower was relocated.Voxi is good where my family lives and ID Mobile is brilliant at work but really bad at home vs EE.So as you can see, this is why I signed up to y

6
Tom
iD Mobile Employee
11 months ago
Susie Kwon
Newbie
Susie KwonNewbie
asked in Ask a question.

ID mobile is charging for the previous phone even after I have upgraded to a new phome.

I have realised recently that ID mobile is charging twice for my one and only account.It seems that you have not stopped charging for the previous phone when I upgraded to a new one.Could you investigate my case and let me know how it went wrong and I can get my money back please?

6
Mohammed
iD Mobile Employee
11 months ago
R
Newbie
Reg RyderNewbie
asked in Ask a question.

can i find out when my old number is ported to ID

Can I get a date when my number will be ported. I requested to keep my old number when ordering the SIM.I have an email saying it will be changed but no date when it will happen 

6
Tom
iD Mobile Employee
1 year ago
Seung-Hwan Kim
Newbie
Seung-Hwan KimNewbie
asked in Ask a question.

I would like to cancel my PAC request

Hi, Is there any way to cancel the PAC request even though I got a message from ID saying that the switch request have been received by the other network. Many thanks,Seung

6
Mohammed
iD Mobile Employee
1 year ago
K
Rookie
Kim BrookRookie
asked in Ask a question.

My number has not ported

I changed from lebara to ID mobile. I requested my number to be carried over but i have just realised that my number has not been carried over. please can id mobile sort this out immediately 

6
Tom
iD Mobile Employee
1 year ago
E
Civilian
EvieBamCivilian
asked in Ask a question.

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

Hello I keep getting this error message pop up when I try to submit my PAC code.“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”I have double checked everything, I have entered my name in all caps and in the normal way and I have tried to access the live chat which doesn't work regardless of browser and device I use. Also not related but the manage my cookies page doesnt seem to work either. I don't have Facebook or twitter and don't really fancy creating accounts. What can I do? Thank you. 

6
Tom
iD Mobile Employee
1 year ago
Euan Howells
Newbie
Euan HowellsNewbie
posted in Ask a question.

havent reciieved my sim

I haven’t received my SIM or any information on it what so ever. Ordered it weeks ago now

6
Mohammed
iD Mobile Employee
11 months ago
M
Newbie
MobileGuruNewbie
asked in Ask a question.

SIM card not received

Ordered SIM last Tuesday 11th April 2023. Still not received as of today 17th April 2023.Please advise.

6
Kash
iD Mobile Employee
1 year ago
L
Newbie
Lindylou56Newbie
asked in Ask a question.

Error when submitting the switching form

I have completed the switch over form with PAC number, trabsactib number,numbernt number which l want to keep and the number ID mobile have given me but it says the information is incorrect. Checked it three times now

6
Kash
iD Mobile Employee
6 months ago
B
Rookie
Bambi56Rookie
asked in Ask a question.

Direct debit

I've  tried  7 times to upload my card details in billing to set up direct debit . Keep getting " try again" .For the love of God Stop sending sms and emails to set up direct debit when your site won't allow even the correct details to upload! How?

6
Tom
iD Mobile Employee
11 months ago
A
Newbie
AlinaCeNewbie
posted in Ask a question.

Switching number to ID issue

Hi, Can anyone help me with my switching, I have purchased the ID on 6th of April,already received the sim card but can not process with switching the number,however i do have provided all correct information.Can not access a live chat, hopeless!?

6
Kash
iD Mobile Employee
1 year ago
M
Newbie
MalinaNewbie
asked in Ask a question.

data not working in UK

Hi Bought this sim for my daughter. Only recently she told me that if she's not connected with wifi she hardly ever has any data working and if it does it's very slow.We tried to reset the phone, use sim in a  different phone -the same problem. Signal is there,usually about 2 bars but not connecting.I pay for 100gb and she can't use it. When she's out and we need her data working the most she hasn't got access to anythingAny ideas what's wrong?

6
Kash
iD Mobile Employee
11 months ago
A
Newbie
AlphaarktosNewbie
asked in Ask a question.

I can't port number

I have entered all the correct details, and I have checked them several times - PAC code, numbers etc, but get this -We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try againWhat is wrong?

6
Tom
iD Mobile Employee
1 year ago
T
Civilian
TMEW7Civilian
asked in Ask a question.

moving phone number

Please can someone check my phone number transfer. I have filled out the PAC code transfer form correctly. Thanks

6
Lauren
iD Mobile Employee
11 months ago
S
Rookie
simonduffyRookie
asked in Ask a question.

New sim card

Hi can I order a new sim card and get it charged to my account?  Thanks Simon 

6
Tom
iD Mobile Employee
1 year ago
trioceros
Newbie
triocerosNewbie
asked in Ask a question.

Can't Keep Old Number?

I got a new phone through Carphone Warehouse, and selected that I wanted to keep my old number. I ended the PAC code etc, and all seemed to be fine. But now I have my iD SIM (due to switch on tomorrow), I’ve been sent a new phone number which I didn’t want.I’ve tried to follow the steps in the email, but I keep getting an error: “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” I have tried to format my surname with all caps/no caps etc, but nothing worked. When I contacted support, all they said was to get a new PAC number, but my old provider (Virgin) is just giving me the same one. Is there a fix for this? I do not want a new number.

6
Kash
iD Mobile Employee
1 year ago
Jonathan JE Brown
Civilian
Jonathan JE BrownCivilian
asked in Ask a question.

My mobile number has transferred but its not being recognized for login

I’ve transferred my old mobile number using PAC and my new ID mobile is working on that number. But, to register for the account it uses my old number still. Which means I can’t get the code to register as it goes to my old mobile. 

6
Mohammed
iD Mobile Employee
11 months ago
M
Rookie
Mayday666Rookie
asked in Ask a question.

Network has gone from 4G to 3G

Hi. Duse anyone know why my iPhone has gone from G4 . To G3 ? Thanks. Plus Han ID mobile Coverage been off air. Thanks. 

6
Mohammed
iD Mobile Employee
11 months ago
P
Newbie
PhilrogNewbie
posted in Ask a question.

Cannot access my bills

I am able to log onto my I'd app and see my minutes data and txt allowances but when I try to look at my bill data it says loading and nothing happens this has been going on for a few weeks now 

6
Tom
iD Mobile Employee
1 year ago
H
Newbie
Hamz97Newbie
asked in Ask a question.

app sign up

I am trying to sign up to the app but keep getting an error message saying incorrect details. Have tried contacting help line but agents just pass it off saying it’s being investigated and no further action being taken.  any advice how to get onto the app??

6
Tom
iD Mobile Employee
1 year ago
Sabrina Springall
Newbie
Sabrina SpringallNewbie
asked in Ask a question.

new sim

Do I need to put the new sims you sent. I have upgrade from contract to contract sim only. Must keep the same number too. Thanks

6
Tom
iD Mobile Employee
11 months ago
Terms & Conditions
Why iD Mobile?