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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4909 Topics

S
Newbie
stirlingt1965Newbie
asked in Ask a question.

Data Roaming Fair Use Policy in France (I'm a student)

Hi, I am a student studying in France with an unlimited data use, 12 month plan, paying £15/month. I’ve just received a text informing me of excessive roaming data usage. I have been in France for 3 months. I am back in the UK for Christmas but will be returning to France in mid January. The ID fair usage policy says that as long as I can show strong links with the UK, (bank statement or bill), all will be OK. My question is, how and who do I send this evidence to to prove these strong ties to the UK, before I get hit with a big bill? I expect to be back and forth between UK and France until Summer 2025. Thanks

6
Kash
iD Mobile Employee
1 year ago
Amanda McLennan
Newbie
Amanda McLennanNewbie
asked in Ask a question.

vat invoice required

I am looking for vat invoice for recent purchase of S22 to claim chromebook but it is not showing on my id app.

6
Mohammed
iD Mobile Employee
1 year ago
Liam3949
Civilian
Liam3949Civilian
asked in Ask a question.

Not receiving texts from microsoft (outlook)

I have got my mobile number set up for two factor authentication for outlook and for the pst few days the texts from Microsoft haven’t been getting through so I can’t access my emails ! I’m not sure whether it’s an issue on Microsoft’s end or if ID are blocking theseHas anyone else had a similar issue or got a suggestions on what to do? thanks

6
Kash
iD Mobile Employee
1 year ago
Daniel Waller
Rookie
Daniel WallerRookie
asked in Ask a question.

Unlimited Loyalty Addon Not On Allowance

Hi  On my I'd mobile app I have an unlimited loyalty addon on my account but my allowance is still limited to 50gb, live chat customer service don't seem to.understandUsername: REMOVEDCan anyone help? ThanksDan 

6
Daniel Waller
Rookie
1 year ago
U
Newbie
uniquenameNewbie
asked in Ask a question.

STAC - no communication from iD

Submitted my STAC code before 17:30 on Friday, got a “success” page in my browser after doing so but haven’t received any other communication from iD regarding the changeover. Old provider appears to have terminated the service but there’s still no movement on the iD side. Registered my account but it wouldn’t accept the number to be ported - I had to use the unwanted number provided by iD to register.I also got logged out due to inactivity and now the login page looks like this: Should I be worried? This doesn’t exactly inspire confidence in any aspect of iD’s services 😂

6
U
Newbie
1 year ago
Martinwoolley
Newbie
MartinwoolleyNewbie
asked in Ask a question.

RPI/CPI Increases

How come my bills are going up by £4.95 per month but I'm not getting any extra services

6
R
Civilian
1 year ago
Frederick McLean
Civilian
Frederick McLeanCivilian
asked in Ask a question.

£100 currys voucher - 6a purchased 14 Feb 23

Got a Pixel 6a yesterday (14 Feb), partly because I promised my wife the £100 currys voucher if I could get a new phone!. Having read a number of messages about people not getting them, or being told they do not qualify, I am now worried as there was nothing in the package that arrived today or in the id emails. If I do not get it because of the plan I chose I am not going to be very happy, the initial screen clearly said a £100 voucher and did not flag if my plan did not get the voucher, a bit underhand I think.

6
Ian Broom
Newbie
1 year ago
A
Civilian
alb1991Civilian
asked in Ask a question.

Help please! Transferring number from EE to ID

Hi all, I’ve searched a couple of the threads and everyone seems helpful here. I purchased a new phone and inserted my PAC number when completing the transaction. Phone arrived - great. Switchover day happened and I received a message to say that the number had been transferred. Yet, I was still receiving calls to my old phone. Spoke to the live chat person just now that was incredibly unhelpful and did not help at all. Said that I need to contact EE - I don’t know why. The tech team would contact me and then started putting me through a complaints procedure. Please can someone just help me understand what I need to do to get the calls to come through to the new phone? I thought that once I gave the PAC code, they transferred the number and deactivated the EE account. Maybe I misunderstood? Thanks all. 

6
Kash
iD Mobile Employee
7 months ago
T
Rookie
TippersRookie
asked in Ask a question.

Where are the Currys £100 Gift Card

Hi ID Mobile,I have seen many threads regarding this. I am also one of many who have made a qualifying purchase of Google Pixel 7 phone and complied with the terms and conditions. I have also surpassed the 30 day post qualifing periodPlease can you confirm the following.1) My quilfied purchase 2) What specific date I will be receiving my Gift Card.I am currently engaged with legal advice, regarding "breach of contract" who have asked me to clarify the above to points.Kind Regards Ryan  

6
Tom
iD Mobile Employee
1 year ago
Lisa Hemstock
Rookie
Lisa HemstockRookie
asked in Ask a question.

'call cannot be continued' message

Hi! My husband is having trouble calling me, he is on 1p mobile and they suggest that the fault is with me 😮 !!! When he calls me he gets the message 'sorry your call cannot be continued'. I've checked that I've not accidently blocked him. I've taken by sim out and put it back in, etc. I would be grateful if anyone has a fix! Thank you 🙂 

6
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
ClaireemNewbie
asked in Ask a question.

Currys voucher no recieved

I have not received my £100 Currys voucher, as per the terms of the contract. I need it by tomorrow or I would like to cancel my contract please.

6
Kash
iD Mobile Employee
1 year ago
A
Newbie
anagerbera2014Newbie
asked in Ask a question.

Moving abroad (to Europe) for two years

I am moving abroad (within Europe) for two years, because of family matters.  Can I carry on using the IDMobile plan that I have (which is the £20 per month) during that time?  Would I need to pay more for using the plan in Europe?  Thanks a lot.

6
Tom
iD Mobile Employee
10 months ago
TWilson
Newbie
TWilsonNewbie
asked in Ask a question.

SIM not working

On Saturday (31 Dec) I did an upgrade in store.  Was with ID mobile and stayed with ID mobile.  They did everything for me and I was advised that I did not need a new SiIM as I was keeping my old number and that the contract would automatically transfer over.It is essential that I keep my old number and I need to be able to make calls and receive them at all times.I have checked my account and the contacts have been changed and my new plan is showing.However on Sunday (1 Jan) at 12:22 I recieved a text 'Good news! Your new SIM card is now in the process of bring activated shortly, but thus can take up to 24 hours . We'll send you a text to confirm as soon as the activation is complete."Not long after receiving this message I was unable to use the phone.  Emergency calls only.  Not registered on network  I have turned the phone on and off again.  Done restart.  Put the SIM into a different SIM slot.  Put the phone into plane mode for 30+ seconds.  Tried the SIM in a different phone.  Wi

6
Kash
iD Mobile Employee
1 year ago
M
Newbie
mwidgeNewbie
asked in Ask a question.

Online Support Does Not Work

Can someone please explain how I am supposed to sort out my new account and PAC transfer to iD Mobile when the ChatBot does not work as intended, there is noone to speak to and the online tools and app are simply not fit for purpose?Every time but 1 when I have tried to use the online Chat, I am told that you are too busy and to try again later. The one time I did get to a queue I was told it would be 30 minutes, with messages appearing every few minutes to update the wait time. When it got down to 3 minutes I was just kicked out - no warning no explanation, just kicked out. Not a great customer experience for any customer, let alone a new customer who is growing increasingly angry and frustrated.I’m only 24 hours in and I am seriously thinking about cancelling the contract as the level of support is frankly not good enough and all I want to do is PAC transfer my old number to iD Mobile.Dont bother suggesting I do it online as neither the online tool or the mobile app work. Both are ju

6
Kash
iD Mobile Employee
1 year ago
Stevie Scott
Newbie
Stevie ScottNewbie
asked in Ask a question.

why is the customer service so bad?

So on contract for 3 months no issues, today absolutely no service from my work location. Checked the website for coverage to read that upgrades are taking place and expected to be completed by the end of JULY 23!Do you expect me to wait till I get home till I can use my MOBILE phone? So far made online contact with ID, what a wonderful business model, don't allow you to contact anyone direct or speak with a real person in real time.First and last time with ID, however I do want to know what you will be doing to resolve my issue.

6
Mohammed
iD Mobile Employee
1 year ago
Brian J Harrison
Newbie
Brian J HarrisonNewbie
asked in Ask a question.

Can't port number

All details are correct - PAC code, numbers etc, but get this -We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. Thanks 

6
Kash
iD Mobile Employee
1 year ago
Andy_kev
Newbie
Andy_kevNewbie
asked in Ask a question.

A13 phone charging

I received my a13 phone today, opened the box to charge the phone and find that the lead that comes with it has the same plug both ends of it (the plug will push into the phone) it doesn't have a usb plug on one end of the cable, how do i charge it???  

6
Mohammed
iD Mobile Employee
1 year ago
H
Newbie
hermanleeNewbie
asked in Ask a question.

Trade-in Offer Not Received - S22 Ultra £150

I have traded in my old phone that has been delivered on 29 Dec 2022 and sent email to tradeuphelp@dixonscarphone.com, but I haven’t received any reply yet from Carphone Warehouse. As I purchased the Samsung S22 Ultra in 10 Dec 2022, I am also waiting to receive the additional £150 trade-in offer. Is there a contact number that I can call to follow it up on this trade-in?

6
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
arcallNewbie
asked in Ask a question.

Wi-Fi calling keeps dropping out

I have a Huawei P Smart 2019 which is on the list of supported phones for Wi-Fi calling on ID Mobile. Wi-Fi calling also worked flawlessly on Asda Mobile for me.However I have been on ID mobile a few days now, and Wi-Fi calling regularly drops out every few minutes to airplane mode. It usually re-connects to Wi-Fi calling within 30 seconds, but why does this keep happening?I have posted an example video below of one of the shorter drop-outs. I keep airplane mode enabled at home to force WiFi calling (bad mobile reception area).  

6
A
Newbie
1 year ago
G
Newbie
GervsNewbie
asked in Ask a question.

How do I change my ID Mobile community contact email ?

Hi,I have recently changed ID Mobile contact email address, I am aware that the username stays the same as my previous email address and that's fine.I would like to change my community profile (the one I'm using to post this) contact email address as its has stayed the same as my previous email address. There is no way to do this on the website. If this is not possible, how do I delete my community account? So I can start again.Thanks.

6
Tom
iD Mobile Employee
1 year ago
G
Newbie
gbert84Newbie
asked in Ask a question.

RPI increase - if i change plan now, will it still apply?

Hello, I've read a few bits on the website about the upcoming RPI increase, which this year is obviously pretty hefty. Through the ID Mobile app, I see that I can upgrade my plan for an additional amount per month that would work out significantly less than my current plan + RPI increase. From what I can gather, it would appear that if I do this (change plan after 1st Feb '23) then the RPI increase would not apply - is anyone able to confirm that this is the case please?Cheers!  

6
Tom
iD Mobile Employee
1 year ago
G
Newbie
geoffjbakerNewbie
asked in Ask a question.

Unable to login to my account

Hi, I have had an idmoble contract for a couple of years or so - actually had 2 at one point but anyway tried making a call this morning to an 0845 number and it told me I was out of credit. I found this odd as I have unlimited minutes.Was going to log in to my account but don’t seem to be able to get access or reset password etc. Is there any way I can gain access to my account?Geoff Baker

6
Mohammed
iD Mobile Employee
1 year ago
Themaestro023
Newbie
Themaestro023Newbie
asked in Ask a question.

How can I turn off warning texts about using short codes?

I've set my spending limit per month just so I can enter competitions that use short codes and am obviously aware that it is the entrance fee (£2) plus a standard text cost. But, everytime I do this I get a warning text from iD stating the obvious. How can I turn off these annoying messages? 

6
Tom
iD Mobile Employee
1 year ago
Koushik Halder
Newbie
Koushik HalderNewbie
asked in Ask a question.

GPs connect with help of data.

Hi,I. New to this community. I am going to this Christmas outside UK to Germany by road. I would like to know couple of questions.1. As soon as I cross channel tunnel, does my mobile will go roaming if I toggle roaming on from the ID app?2. If the first step is correct can I connect Google map to stay on their live traffic road. 3. Do I need to join additional plan for my 7days trip? Please advice me for this article's. Many thanksKoushik 

6
Kash
iD Mobile Employee
1 year ago
F
Newbie
fibulaNewbie
asked in Ask a question.

S22 Ultra trade-in boost - Trade in Bonus £150 no received

I purchased an S22 Ultra in November with the trade-in boost offer. I have received £30. However, not received the trade in bonus yet. I can see many people have similar issue.There is no reply on the last 2 occasions from Curry’s trade in. 

6
Kash
iD Mobile Employee
1 year ago
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