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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4976 Topics

C
Newbie
colinmacdonaldNewbie
asked in Ask a question.

PAYG sim has arrived how do I send PAC code

PAYG go sim card has just arrived  have done nothing yet but how do I send my PAC code

8
Tom
iD Mobile Employee
9 months ago
Ash799
Newbie
Ash799Newbie
posted in Ask a question.

Poor phone quality

Hi, I am recently experiencing poor phone quality for all calls between my handset and a landline number. People on the other end cant seem to hear me clearly at all and keeps cutting off. I am not sure why this is and this tends to happen even when i have good signals. I have noticed the connection between mobiles are clear without any issue. Its very frustrating because I have to speak with companies with landline numbers and they cant hear me at all.  I am currently using Samsung S23 Ultra and I don't believe its an issue with handset.

5
Tom
iD Mobile Employee
9 months ago
S
Rookie
Stevio777Rookie
asked in Ask a question.

Iphone 14 Pro getting very Hot! - How can I get a replacement sent out

Hello I have just moved from my Iphone x which was almost 6 years old to a brand new Iphone 14 Pro.I have just used it to navigate using Google Maps to somewhere 30 mins away. It was connected via a small cable to car play which I’ve used for the Iphone xIt was extremely hot on both journeys there and back. That never happened to the Iphone x.If it was going to happen I’d have thought it would happen on an old phone not a brand new modern one?What’s wrong?best,Steve

9
S
Rookie
9 months ago
C
Newbie
callumwright124Newbie
asked in Ask a question.

Missing charger and earphones

I ordered a samsung s22 on the 4th of August and on the website it claimed I woukd get a belkin charger and wireless earphones but they didn't come with the phone.

4
Mohammed
iD Mobile Employee
9 months ago
ehsaniiiii
Civilian
ehsaniiiiiCivilian
asked in Ask a question.

pay monthly phones and credit checks

Hello there! As an international student who has recently arrived in the UK,, is it possible to purchase a Samsung S23 Ultra on a 24-month contract with pay monthly plans even without a credit background?

2
Mohammed
iD Mobile Employee
9 months ago
Jane Kilpatrick
Newbie
Jane KilpatrickNewbie
asked in Ask a question.

freeze monthly plan

Can i put my monthly plan on hold if i dont need it for a couple of months?

2
Mohammed
iD Mobile Employee
9 months ago
Laura Packer
Newbie
Laura PackerNewbie
asked in Ask a question.

Pin code

Hi I can't make/receive any calls and texts as it is asking for a 4 pin code iv tried 0000 and 1234 which was on your website. Please help!  

2
Mohammed
iD Mobile Employee
9 months ago
W
Newbie
WilhelmVonJonesNewbie
asked in Ask a question.

No Apple TV offer

Hi,I’m trying to find the Apple TV 3 month offer. I signed up to iD around 6 months a go but can't seem to find it in any email correspondence.Any pointers would be great?

6
Mohammed
iD Mobile Employee
9 months ago
Ellie Teague
Newbie
Ellie TeagueNewbie
posted in Ask a question.

Cant upgrade

My sons contract has run out but ID mobile won't let me upgrade to new phone

4
Mohammed
iD Mobile Employee
9 months ago
John Metcalfe
Rookie
John MetcalfeRookie
asked in Ask a question.

Never had order emails - did place order

I'm trying to retrieve my 9-digit order number for the Amazon reward. Thing is I've never had any emails saying this, only one about the reward (perversely) and the day after one about my direct debit and a welcome one. I've checked spam and EVERY email from the day of the order, which obviously went through as I'm on the 12m £8 20gb plan as required. Tried live chat but no button ever materialised. Not sure if I got SMS about it but they haven't been saved.

12
Mohammed
iD Mobile Employee
9 months ago
K
Newbie
KokodiNewbie
asked in Ask a question.

Cant enter full address on bill

Hi,I wanted to update my billing address, however I can only enter the auto-generated address and not the full address as it says I cannot enter more than 33 characters.  Can you please enter the full correct address for my next bill please?  Thank you. 

3
Kash
iD Mobile Employee
9 months ago
Viktoria Ropelewska
Newbie
Viktoria RopelewskaNewbie
asked in Ask a question.

pocked new deal while still paying for previous one

Hiya I am still currently paying for my old phone plan for the next month however due to the fact I dropped my phone and there's a slight crack in the screen I decides to pick up a new plan. I only have one month of paying for previous plan left so I don't see that much of a deal. My question is ...is it possible to keep my previous phone number while using the new deal? I had this phone number for years so I would rather keep it as it is. Thank you.

1
Kash
iD Mobile Employee
9 months ago
K
Newbie
karlsingNewbie
asked in Ask a question.

Old number has been transferred to somebody else

HiI gave ID Mobile my PAC code to transfer my old number (had this number for 20 years and its my work number). Today the my old SIM stopped working, so the transfer happened, BUT my old number has gone to someone else!!I’ve tried LIVE chat with no luck (it said live chat was available until 8pm, yet after logging on to it at 7.30pm it said no one was available at 7.48pm) and there doesn’t seem to be any emergency number to speak to someone at ID Mobile. Such a huge data breach… if this other person uses my number as a verification method!On top of this, this is my work number and I’m going to lose a day of clients and business… as well as the trust of my clients if they call my old number but get through to the other person!!!Can someone at ID Mobile sort this out now please, this evening, not in 24 hours etc. I’m at a complete loss as to how this can even happen! Hope someone from ID Mobile reads this, this evening and can help get my number back before morning! 

7
Kash
iD Mobile Employee
9 months ago
Boathouse Riding-Mill
Newbie
Boathouse Riding-MillNewbie
asked in Ask a question.

data not working on 4 payg sims!

Hi, I bought 4 unlimited payg sims for 4 family iPhones and the data on all of them is not working, I’ve tried resetting network settings on the phones but not worked. I assume they are all disabled!  Been like this for a month but family assumed it was intermittent but after testing all they all fault to work when Wi-Fi disabled  

2
Kash
iD Mobile Employee
9 months ago
HippyNana
Newbie
HippyNanaNewbie
asked in Ask a question.

choosing a switch over date for my number

I’ve received my id sim but cannot end my present contract for another 14 days or I will get charged. When I go to fill in switch over it doesn’t give me option to pick a date so do I just hold onto the sim till nearer the date? Thanks 

2
Kash
iD Mobile Employee
9 months ago
S
Newbie
spluffNewbie
asked in Ask a question.

Refer a Friend Not Working

I have just wasted 1.5 hours trying to resolve issue with refer-a-friend using the online chat and i am going crazy.  I referred my mum who signed up via link, she joined id and received an email to click a link to submit account number for refer-a-friendClicking this link goes to the original refer a friend page where you enter email to start refer a friend process AND NOT a page to enter account number.  Can someone please help 

30
Kash
iD Mobile Employee
9 months ago
Jay O
Newbie
Jay ONewbie
asked in Ask a question.

Bringing transfer of old number forward

Is there a means of bringing forward the date my old number is ported to ID? When I purchased the contract I selected 15th August 2023, not realising the phone would be delivered next day.

5
Kash
iD Mobile Employee
9 months ago
G
Rookie
GryffRookie
asked in Ask a question.

Port switch done and I cannot receive calls or Texts

I switched from Plusnet to ID with my exisiting mobile number . The port switch was carried out yesterday. Since then I cannot receive calls or texts. I can call out and send texts.Should you call me it will got straight to the previous newtworks provider.My phone is showing the correct telephone number.I have reset networksI have reset the phone HELP PLEASE

12
Kash
iD Mobile Employee
9 months ago
F
Newbie
Florin.LeedsNewbie
asked in Ask a question.

SIM is not working

Hello, I just moved from Three to Id mobile. I wanted to hold my old number, therefore I followed all the steps, and yesterday morning my old SIM lost the signal ( never had any issues, I assumed that the process of transferring my old number to ID has started). I removed the old SIM that I had from three, and inserted the new SIM from ID. At this point this is the second day when none of the SIM are working. When I insert them in the phone, it says ‘No SIM card’. I did try with other SIM just to see if there is any issues with my phone, and they are working fine (I tried with O2, GiffGaff). 

14
Kash
iD Mobile Employee
9 months ago
P
Newbie
pbutterworthNewbie
asked in Ask a question.

SIM shipment notification?

Hi,I ordered a SIM on Tuesday, got an order complete email same day, does that mean its shipped? Travelling abroad next week, would ideally like to transfer number over, but am reluctant if SIM might not arrive by Saturday. Last chance to do number transfer is today 5:30.Do you track SIM shipments?Transaction number:- ThanksPaul 

2
Kash
iD Mobile Employee
9 months ago
Lauren David
Newbie
Lauren DavidNewbie
asked in Ask a question.

how long for old number to port?

Gave PAC number at time of ordering SIM. My old SIM is no longer active and my new iD SIM is on a new number. How long until this changes to my old number. I’m a little bit stressed as I thought it would be pretty much instant and I need my old number for work. Anybody calling me today is being told my number doesn’t exist!  Thanks,Lauren 

5
Kash
iD Mobile Employee
9 months ago
T
Newbie
TeacherNewbie
asked in Ask a question.

viewing

 

5
Kash
iD Mobile Employee
9 months ago
J
Newbie
John SmartNewbie
asked in Ask a question.

poor coverage in home.

 I’m getting one bar and 4g really struggling to send texts and make and receive calls without the calls dropping. 

1
Kash
iD Mobile Employee
9 months ago
Kirk Adamson
Civilian
Kirk AdamsonCivilian
asked in Ask a question.

cant make an account

hi ive tried 10 times to try and make an account . i put my correct email address .. then add a password . date birth etc, and id mobile number , it wont let me make an account , ive tried putting my email address in dob and clicked forgot password and it still says details are incorrect . i only managed to join this community by letting ID have my facebook settings . any help most appreciated .

7
andewhite
Legend
9 months ago
Jamesmouer94
Newbie
Jamesmouer94Newbie
asked in Ask a question.

Haven't had order confirmation

I place a phone order hours ago and haven’t had any emails can you let me know what’s going on please

2
Mohammed
iD Mobile Employee
9 months ago
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