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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

4971 Topics

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Recent feedback. Most replies Most views

adaste9Newbie

asked in Ask a question.

I would like my bills addressed to my company name rather than my personal name. How do I do this?

Hi there, I have set up a new business and I will be using my mobile as my work phone. My accountant has asked that my phone bills need to be addressed to the company name for bookkeeping purposes but I cannot find a way to do this online. I have changed my bank details so this wasn’t an issue.Any advice?

9 months ago

ashrobNewbie

asked in Ask a question.

Can't access account. Can't change password. Bill due in 4 days. Number change in two weeks.

As it says in title. Massively frustrating on boarding experience. How do I access my account please?

9 months ago

N SIMPSONNewbie

asked in Ask a question.

LEEJANewbie

asked in Ask a question.

Please I need help

ID Mobile has sent me a text saying my new SIM is activated. I didn’t order one, and now my signal is gone. How do I get my current SIM back working on the network? I’m now 2 days trying to sort this out, while on holiday. Please help

9 months ago

J RutterNewbie

asked in Ask a question.

New contract

I have recently taken a new contract out with you and my old number was supposed to be transferred today. I have contacted my old provider to be told that they have not received anything from you so I will be charged another month. I can not access my account as the security number does not come through and the live chat keeps saying too busy. I would like to speak to someone ?

8 months ago

Punit GoyalNewbie

asked in Ask a question.

roaming addon outside 50 included countries

Are there any roaming addons available for countries to reduce roaming charges or not needing esim/additional sim

9 months ago

Charliepop1974Newbie

asked in Ask a question.

Family SIMs

Hi, I’ve transferred across from Plusnet and my SIM is working great so I bought another 24 month contract for my 16 year old son, which I have yet to install. Now I am trying to get the same deal for my 13 year old daughter and it keeps cancelling….I have tried multiple email addresses and bank accounts. I would like us all to be under the same roof - please help!

9 months ago

Charliepop1974Newbie

asked in Ask a question.

Problems joining

9 months ago

pep27871Newbie

asked in Ask a question.

Rollover after change of plan

Hi, I changed to a new plan last month, from 1gb to 4gb. When the month ended, I had 4.2gb overall left (started with 5.29gb) but at the start of the next month it reverted to 4gb total allowance. Should the 4.2gb, or at least, a portion of it not rolled over? Thanks for any help

7 months ago

Arlo TownsendNewbie

asked in Ask a question.

data not working in canada

I recently flew to Canada for a holiday and my data is just not working. I have tried everything i can think of as well as everything that is suggested on the ID website, does anyone have any ideas?

9 months ago

Patryk BrodaNewbie

asked in Ask a question.

switching to id

Hi. 2 days ago I transferred my number to id. In response I got a text message that I will receive a confirmation message when my number is ported.I was still using an old sim card from another network waiting for a message from id. the next day my friends had a problem calling me on the old sim card so I changed the card for a new one from id and they could call on this card using my old number. It looked like the number had been ported but I didn't get a message. I checked in my phone what number is on the new card and it shows the one I wanted to transfer. everything looked ok, but suddenly my wife couldn't call me, she was only connected to the old card. I checked everything and it seems that my number is assigned to 2 cards of different networks and some calls go to one network and some to another. I wanted to register in the id application but a message appears that my number does not exist in the id. I don't know what to do now and I need help

9 months ago

Iftiaz EliasNewbie

asked in Ask a question.

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. The above has come up many times when I tried to change my old number to ID. I have submitted the details in chat, didn't get to solve it. Please help; it's been a month.

9 months ago

LEEJANewbie

asked in Ask a question.

Why am i being isssued a new SIM card

Hello again!I received a text message yesterday telling me “Good news, your new SIM is being activated”. Then, an hour later, my network signal disappeared. Problem is I didn’t order a new SIM. My existing one was working just fine. This has happened before, which makes this doubly frustrating. I urgently need someone from ID Mobile to reactivate the network onto my old (current) SIM. This is what they did to fix the problem last time.As it’s the second time this has happened I also need to know why it’s happening, and that someone is fixing it so that it wont happen a third time.it’s incredibly annoying as I’m away from the UK on holiday and I have no signal!Interestingly, the first time this happened 2 months ago, I had also been overseas. I wonder if this is causing some kind of glitch in the ID Mobile system to auto trigger a new SIM?Please can someone from ID Mobile sort this out for me urgently, as I’m overseas and this is my only form of communication.

9 months ago

AnnieKNewbie

asked in Ask a question.

upgrade phone collection

Good Morning I am due an upgrade tomorrow but I am also leave the country for a couple of weeks the same day. I was wondering if it was possible to either:Upgrade online and collect the handset in storeOrHave it delivered to France Many thanks

1 month ago

fan123Newbie

asked in Ask a question.

voicemail return option

The option to return a voicemail call by pressing # is no longer offered. Can this option be restored?

9 months ago

cagsyNewbie

asked in Ask a question.

Unable to register

I am unable to register on the iD mobile app, with an error message coming up “Your ID Mobile number was not recognised. Please enter your active iD Mobile phone number.” My old number has been ported across from my old network to my new iD Mobile SIM and is operational, but the app is not recognising my number.

9 months ago

Gaming boyNewbie

asked in Ask a question.

Still no Network

Three website says:We’re fixing an issue with our network in this areaWe’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.Updates on our work will be posted here. We’re working as fast as we can to build a better, stronger network in your area. I’ve had no signal at home for 6 days now. And It also happened at the beginning of June. I’m wishing I hadn’t switched from Vodafone. More expensive but I could make a phonecall. Internet is bad at my house too so not always a chance to do Wi-Fi calling.OX33 1YW is my area.My son is also on IDmobile.

9 months ago

terlgaNewbie

asked in Ask a question.

Roaming..

When roaming in Germany will I be able to use 5g and which network would I be using there?

9 months ago

CJ RueloCivilian

asked in Ask a question.

Keeping same number

I want to join this network and I am trying to get a sim only deal. However, I would like to keep my phone number from a different network, I have not been given the option of transferring my number. Do I need to purchase the plan first then call about it?

9 months ago

notabotRookie

asked in Ask a question.

No internet - three ongoing issues

Hi Guys, When I am at the office I have 4G but no internet. According to three support there is ongoing work in the area. The postcode for my work is G31 3AU. The issues have been persistent for a few weeks now. Is there a way to tell when the work will be completed? Unfortunately I don’t have wifi at the office.

9 months ago

Bay343Civilian

asked in Ask a question.

id sim re-inact

Hi. I purchased an id pay monthly sim to use in my phone just whilst I was away on holiday in june. I cancelled it when I got back. Can I re inact this sim (which is still in my duel sim phone) to use again when I am away in September or will I need to apply and start again. If I can re use it, can anyone tell me what I need to do.Thankyou

9 months ago

Page 87 / 199

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