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international roaming

  • September 17, 2024
  • 5 replies
  • 966 views
K
New Contributor

I am in Corfu but the phone is saying that I am outside the EU!! This is incorrect as I am in Greece! How do I make sure I avoid a Roaming charge 

Best answer by Chriglv

Just back from Kassiopi myself. If you are close to Albania to the East of Corfu you might be picking up a network form there which can get expensive. Change network selection on your phone to manual and choose from the Greek networks that appear after a short delay. The Albanian ones normally have .AL against them.

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    5 replies

    C
    New Contributor
    • Chriglv
    • New Contributor
    • Answer
    • September 17, 2024

    Just back from Kassiopi myself. If you are close to Albania to the East of Corfu you might be picking up a network form there which can get expensive. Change network selection on your phone to manual and choose from the Greek networks that appear after a short delay. The Albanian ones normally have .AL against them.

    K
    New Contributor
    • Kan1603
    • Author
    • New Contributor
    • September 17, 2024

    Brilliant 

    thanks

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 18, 2024

    Hey @Kan1603, we hope the great advice from @Chriglv has helped!

     

    Please let us know if you have any further issues.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G
    New Contributor
    • Greaves
    • New Contributor
    • January 26, 2025

    I have just come home from New York where I purchased the roaming package whilst at JFK airport using their WIFI as my phone was data dead when I landed. I went on live chat for several days and my problem wasn’t resolved. I spent 10 day in USA with no data whilst away from my hotel. This was a great inconvenience and I am a new customer with ID. I am wishing I would have stayed with O2. I just been credited £15 of my monthly bill for January which is an absolute insult. I was in total blackout while I was out and about in a city where you need your phone. 

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • January 27, 2025

    Hi ​@Greaves,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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