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Question

Iphone 14 not making or receiving calls

J
New
 Contributor

I can neither make calls nor accept them until I restart.  I’ve tried resetting network and it works for a while then stops and I have to switch off again. I’ve noticed that it happens after using AirPods but aren’t sure if there’s a correlation.  Any help would be appreciated 

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8058 replies
    • March 11, 2025

    Hi ​@JaniceL65 

     

    It’d be quite strange for your Airpods to be interfering with your ability to make/take calls.

     

    What happens when you try to make a call while having this issue?

     

    Is the issue just calls? Texts and data okay?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
 Contributor
    • JaniceL65
    • Author
    • New
 Contributor
    • 1 reply
    • March 11, 2025

    Hi Tom, 

    I have to keep switching off my phone several times a day as I’m unable to make or take any calls. As soon as it’s rebooted the calls a fine for a short time. It’s always ok for WhatsApp calls though.  It maybe nothing to do with my AirPods however, it seems that after I’ve used them, I have the same issue.  It could be coincidence .

     

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3361 replies
    • March 12, 2025

    Hey there ​@JaniceL65, sorry to hear that.

     

    If you believe the AirPods to be causing or having issues, you’d need to contact Apple directly regarding that.

     

    What iPhone do you have and what’s your full postcode please?

     

    How long has this been an issue for?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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