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iphone not making or receiving calls

10 months ago
September 17, 2024
5 replies
1166 views

Michelle Davies
New  Contributor
2 replies

My iPhone 15 is not allowing me make or receive calls. It is constantly on 2 bars. Really poor service as I can’t speak to anyone. How do I get in a live chat?

Best answer by Tom

Hi @Shaun Pritchard

With the recent 3G switch off, some users are reporting issues with calls, we apologise for any inconvenience caused, we'd recommend the following;

https://community.idmobile.co.uk/3g-200/3g-was-switched-off-in-my-area-and-i-can-t-make-calls-what-should-i-do-60533

Tom

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Voltix
Active Contributor
9 replies
10 months ago
September 17, 2024

Same here, they asked me to switch to esim but it did not help. Must be problem on their side.

+24

Tyler C
iD Mobile Employee
5313 replies
10 months ago
September 20, 2024

Hey there @Michelle Davies & @Voltix, sorry to hear that.

Please can you ensure you’re connected to 4G/4G Volte.

Also, please turn off iMessage, restart your phone, and see if this helps.

Finally, check your phone number is correct in your settings.

Thanks,

Tyler

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Shaun Pritchard
New  Contributor
1 reply
10 months ago
September 20, 2024

Have not been able to make calls for a few days, probably not receive them either. When I call out nothing just call ended message and a beep after a while. My daughter also on ID is experiencing the same. Im running a work sim in the same phone and thats working fine.