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Issues with network on device

  • October 9, 2024
  • 1 reply
  • 33 views
S
Community Member

My Samsung A54 won't connect to a network and the battery is draining and overheating.   The SIM works in other devices and other SIMs won't work with my device.   Can anyone please help?

Best answer by Tom B

Hi @SuzanneMcLeod1 

 

I’m sorry to hear this, have you tried a network settings reset?

 

Settings > General management > Reset > Reset mobile network settings

 

How long have you had the device?

 

Tom

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    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • Answer
    • October 11, 2024

    Hi @SuzanneMcLeod1 

     

    I’m sorry to hear this, have you tried a network settings reset?

     

    Settings > General management > Reset > Reset mobile network settings

     

    How long have you had the device?

     

    Tom

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