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Issues with network on device

  • October 9, 2024
  • 1 reply
  • 33 views

My Samsung A54 won't connect to a network and the battery is draining and overheating.   The SIM works in other devices and other SIMs won't work with my device.   Can anyone please help?

Best answer by Tom

Hi @SuzanneMcLeod1 

 

I’m sorry to hear this, have you tried a network settings reset?

 

Settings > General management > Reset > Reset mobile network settings

 

How long have you had the device?

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
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  • Answer
  • October 11, 2024

Hi @SuzanneMcLeod1 

 

I’m sorry to hear this, have you tried a network settings reset?

 

Settings > General management > Reset > Reset mobile network settings

 

How long have you had the device?

 

Tom