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Question

Keep getting cancelled for a new sim only contract for my daughter

  • August 4, 2026
  • 1 reply
  • 10 views

I’ve got an ID plan for myself and one of my daughters I was setting up another one going through the full process and then getting an email later saying it’s cancelled I’ve done this three times now I’ve already got 2 sim contracts with you doesn’t make any sense 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2026

Hi ​@Td2026,

 

I'm sorry to hear this has happened, especially after you've gone through the application process multiple times.

 

If an order is being cancelled shortly after it's submitted, it may be due to an internal security or verification check. Unfortunately, we're not able to see the specific reason here on the Community.

 

As you've already had several applications declined, we'd recommend avoiding making further applications for the time being, as repeated applications can potentially have an impact on your credit file.

 

The best approach is usually to wait before applying again. We'd recommend waiting somewhere between 30 and 90 days before submitting another application.

 

If you'd like more information about the cancellation or to discuss your options, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

 

They'll be able to provide further guidance and advise on the next steps available to you.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team