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Keeping my mobile number

  • May 3, 2026
  • 1 reply
  • 9 views
N
Community Member

I have recently changed to a different network. I want to keep my mobile number and was given the PAC code recently and yet it doesn't work and was told to request another code as it had expired. I am well within the time period given before I would lose the opportunity to keep my number.

How do I get a new PAC code?

 

Thank you

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 3, 2026

    Hi ​@Newpacpls,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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