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Live chat painfully unhelpful and lacks understanding of basic input

  • August 24, 2026
  • 3 replies
  • 8 views

Anyone else notice how speaking to the live chat feels like speaking to a child who hasnt learned how to tie a shoelace yet? Should be very easy to order a sim card. I have speant ages on a loop and its been no use. Used to be so easy. I guess cutting staff numbers down is more important than actual customer service. Step back in time

3 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • August 24, 2026

You can pick up a replacement SIM from any Curry’s  store😃


Thanks for reply, but Currys is at least 30 mile drive from me and work long shifts so massive pain in butt, likely need to have time off to do it. Just frustrating as things get more modern, seems more hassle and endless loops of unhelpful digital tools haha 🤣 miss common sense websites that don't force the app usage or ai chat it's that only seem to understand narrow subject, ks1 English language and lack of problem solving power ha.

Appreciate the response though, easy to understand human being! 


Just tried their other option, the app.... Not letting me sign in, failing to connect to id mobile despite my internet being fine with everything else. May just switch networks, don't like the way they chose to operate anymore and would be much less hassle I think haha