Hopefully this iD community article will help, ​@efciaefcia3. 

Thanks, I have seen the article. All my details are correct but it still does not let me log in.

Does anyone know how to contact an advisor? I have tried the live chat, but it doesn’t work

When selecting login issues in the chat box it only gives me options of forgot password and forgot  email.

I really need to access my account.Please can someone help?

Okay ​@efciaefcia3, to web chat with an iD Mobile customer adviser, you’ll need to tell the 24/7 chatbot you’d like to “talk to a person”. 

Hi ​@efciaefcia3 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom