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lost phone

  • July 27, 2026
  • 1 reply
  • 3 views

Lost phone. Need a new e sim to use on new device 

1 reply

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  • iD Mobile Employee
  • July 27, 2026

Hi ​@Anneliese ,

 

Thank you for the message. I'm sorry to hear that you lost your phone.

To get an eSIM on your new device, you'll need to request one. Please contact our Live Chat team at https://www.idmobile.co.uk/live-chat, and they'll assist you with getting a replacement eSIM.

 

-Michael Z