Hi and thanks in anticipation for your assistance. My wife and I have had ID Mobile SIMs for a couple of years, but more recently, more and more people tell us we aren’t answering calls - and our phones don’t even ring. Occasionally the first we will know is when we get a voicemail. Secondly on 8 out of 10 outgoing calls, nothing happens. The phone (iPhone 13 Pro Max and iPhone 15 Pro) just says “Calling Mobile” for about 30-60 seconds, and then says “Call Failed”. I’ve redialled 20 times or more, but still it never connects. It happens particularly when we are at home, even though we have strong home WiFi, and the phones are both set to WiFi Calling. Can anyone suggest anything? Thanks again.

Thank you.I have checked from our side and there are no reported issues in the area.Are you able to try a manual network reset?Open the Settings app.Tap General.Scroll down and tap Reset.Select Reset Network Settings.Enter your passcode to confirm the resetThanks,Natalie

Just FYI, there is an extra step:SettingsGeneralTransfer or Reset iPhoneResetReset Network SettingsPasscodeReset Network Settings (again)I’ve done that, I’ll report back shortly.And now, shortly after, that looks like it may have fixed it, certainly four calls I have tried have all worked. I will try the same on my wife’s phone and see what happens there.Thank you Natalie.

Making a call shows “Calling Mobile”

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