For some reason direct debit vanished from account. This lead to having to pay via app. The issue is when trying to pay via app I put in card details all goes fine until payment authorisation. This requires me to use bank app to authorise payment. BUT as soon as I go onto to bank app to authorise id app logs me out and I keep going in circles. Please advise tech team bug in app that logs you out soon as you go to diffrent app rather that maintaining connection. Bank apps allow you to switch between apps I see no reason why I'd app shouldn't allow this
Solved
mobile app tech problem
Best answer by Matthew T
Morning
A ticket has been raised to get this issue investigated. In the interim, could you please try using https://my.idmobile.co.uk/login through a Web Browser.
Thanks.
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