mr

Hey there ​@phillip kissick, we hope the kind advice above from ​@MZone has been able to help.

Please let us know if you need anything else.

Thanks,

Tyler

SIM card not working 

Tried every other options to make it SIM work but no joy SIM doesn’t work any other mobiles too. However other SIM Card does work on current handset. 

Hi ​@Dilbahadur Somai 

When you say that the SIM card is not working… is it for everything i.e. calls, texts, data etc or just for some things?

Have you checked the coverage for your area?
https://www.idmobile.co.uk/help-and-advice/coverage

Which network is the ‘other’ SIM card from?
 

What phone do you have?

Is your handset on the ‘Approved List’ for use with the 4G/VoLTE network?
https://www.idmobile.co.uk/help-and-advice/approved-handsets
 

Do you VoLTE enabled on your phone? You need to connect to LTE (AKA VoLTE - Voice over LTE) to make/receive calls. 4G is only a label given to the 4th Generation network but LTE is the type of connection used. 

You could also try requesting a replacement SIM as this could be the problem.
Please be aware that your account will be put on hold (you will be unable to use that number) until the new SIM has been activated.

There are a few different ways to get a replacement SIM. Here’s everything you need to know:
 

If your SIM card doesn't fit your phone, or it's been lost or stolen, you’ll need a replacement. To get a replacement SIM card, you can:

• Visit any Currys store.

Find your nearest store and head to the ‘Mobile’ section. One of our helpful Tech Experts will issue you a replacement SIM card.

• Chat to us.

Our Live Chat team are able to issue you a replacement SIM card, which will be sent in the post to the account holder’s address.
 

Once you receive your replacement SIM card, you’ll need to activate it. Check out the steps in the article below:

• How do I activate my new SIM or eSIM?F.A.Q.

Let us know how you get on x

Calls, texts and data are not working.

Lebara is another SIM card which works.

iPhone 11 and IPhone 6s

​@Dilbahadur Somai  Sim card not working if you've had a replacement sim card already this sim card needs to be activated link below.

https://my.idmobile.co.uk/activate-sim-outside

If this is not the case for you a replacement sim card would be your best option. You can get a replacement card by visiting a Curry's store if there's one near to you or log into you IDMobile account and request a replacement sim card.

Joe

Hey there ​@Dilbahadur Somai, we hope the kind advice from ​@JoeKing has been able to help thus far.

As mentioned by ​@JoeKing, a replacement SIM card is definitely worth trying to resolve this issue. These can be collected from any Currys store, or by asking customer services to send either a physical SIM via post, or eSIM via email.

Thanks,

Tyler