I wrongly deleted my Direct Debit but very quickly had my bank reinstate it. I have changed providers on my Mobile and although I have tried many times to make contact with ID Mobile no one is getting back to me. Yesterday will be the 3rd or 4th time I have tried. My latter went yesterday to Salford and requested a bill that I am willing to pay for my lack of judgement. I also requested released from my contract and am willing to pay for early release plus what ever penalty ID Mobile may impose. I don’t think I can use my mobile now to ring any on at ID Mobile but they still have my E mail address and still use it. is there any who can help me further request ID Mobile accept my sincere offer to pay this bill and I already apologised in my letters. Any help will be gratefully accepted.
I wrongly deleted my Direct Debit but very quickly had my bank reinstate it. I have changed providers on my Mobile and although I have tried many times to make contact with ID Mobile no one is getting back to me. Yesterday will be the 3rd or 4th time I have tried. My latter went yesterday to Salford and requested a bill that I am willing to pay for my lack of judgement. I also requested released from my contract and am willing to pay for early release plus what ever penalty ID Mobile may impose. I don’t think I can use my mobile now to ring any on at ID Mobile but they still have my E mail address and still use it. is there any who can help me further request ID Mobile accept my sincere offer to pay this bill and I already apologised in my letters. Any help will be gratefully accepted.
Hello
Welcome and thank you for getting in touch.
We are very sorry to hear there has been an issue with the direct debit being cancelled.
With this happening, it would mean that the balance would need to be paid manually before proceeding with another direct debit agreement.
Information on how to make the payment manually can be found here.
Please let us know if you have any further questions.
Thanks,
Nat
Thank you for getting back to me my big problem now is that I changed providers and although I have sent letters the latest ID received this am I cannot log into my account although have changed passwords.
I hate to put this but this making feel completely depressed and last time I felt this way was 1985 when I lost my 1st Wife. I am still due in part to Samaritans. If there a way to receive a Bill from ID for early leaving the contract and any other damages I may incur I am willing to pay this at my Bank in the morning. Please please help and advise. Thank you again and I have at least got though to you and I am very grateful. Colin A
Thank you for your reply.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Nat
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