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My contract is due to end this month, how can I cancel the contract?

  • January 2, 2025
  • 5 replies
  • 215 views

My contract is due to end this month, how can I cancel the contract?

Best answer by Kash

Hi ​@OB Vibes,

Welcome to the Community!

You would need to provide 30 days notice if you wish to cancel the contract without moving the number.

However you can also provide the 30 days notice 30 days before the contract ends if you would like it to end on the end date.

If you would like to have your account checked your can contact our Live Chat Team.

 

Kash

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5 replies

  • Author
  • New
 Contributor
  • 1 reply
  • January 2, 2025

My contract is due to end this month, how can I cancel the contract?


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • January 2, 2025

Hi there ​@Roman lacko 

 

Use this

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • January 4, 2025

Hi ​@Roman lacko 

 

I’d recommend the above from ​@Daz_S, you’ll be able to cancel via the iD Mobile app/website or by getting in touch with us to arrange a 30 day disconnection or retrieve a PAC code.

 

Tom


OB Vibes
New
 Contributor
  • New
 Contributor
  • 1 reply
  • January 15, 2025

Apologies, I don’t think that really answers the question. 

 

Is there a normal time frame of when we need to cancel before the end of contract, is it before 30days or in the time period of 30days left of contract. Would you be charged fees for getting this wrong? 

 

How do we speak to someone in the team without using this forum? 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • January 15, 2025

Hi ​@OB Vibes,

Welcome to the Community!

You would need to provide 30 days notice if you wish to cancel the contract without moving the number.

However you can also provide the 30 days notice 30 days before the contract ends if you would like it to end on the end date.

If you would like to have your account checked your can contact our Live Chat Team.

 

Kash