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Question

My Esim deleted by accident

  • August 3, 2026
  • 1 reply
  • 16 views
R
Community Member

 

Hi iD Mobile Team,

I’ve accidentally deleted my eSIM from my iPhone, which means I can no longer receive text messages to verify my login.

I need to reinstall my eSIM and restore service as soon as possible. Unfortunately, I can’t log in to my iD account, as it requires an SMS code to the deleted SIM.

Could you please:

  1. Reissue my eSIM QR code (or reactivate my existing eSIM) and

  2. Send the QR code or activation link to my registered email address on file?

I’m happy to verify my identity using account details, billing address, or payment method if required.

Thank you for your help — I’d appreciate it if this could be expedited, as I currently have no mobile service.

Kind regards,

Rom

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+16
    • Gemma M
    • iD Mobile Employee
    • August 3, 2026

    Hi ​@Rom101,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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