my old phone is broken how do i get the e sim on my new phone

Hi ​@brown795 ,

Please contact our Live Chat team, who will be able to assist you with issuing a replacement eSIM and getting you back up and running.

You can reach them here: https://www.idmobile.co.uk/live-chat

-Michael Z

i cant as my phone number does not work, how will i get in contact

Hi ​@brown795,

We're sorry to hear that.

If your phone number isn't working, you can still reach our Customer Service team by visiting the Live Chat page using the link below in your internet browser: https://www.idmobile.co.uk/live-chat

As long as you have access to Wi-Fi or another internet connection, or you continue using the device you're using to post here on the Community, you'll be able to speak to one of our advisors via Live Chat.

Regards,

Gemma M

The iD Mobile Social Media Team