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Question

My old phone number has transferred but only shows on calls not texts

  • August 1, 2026
  • 1 reply
  • 3 views

My old old number has transferred to my new id account but only shows on calls whereas the new number from ID show's on text so nobody knows it is me

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • August 2, 2026

Hi ​@Andrew Carper 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai