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Need Contract and Proof Purchase For Insurance


Hi,

Could someone please tell me how I get proof of purchase as I need it for an insurance claim.

Thanks in advance for any help.

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Ron_Sayers   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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7 replies

MZone
Gold Contributor
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  • Gold Contributor
  • 655 replies
  • March 25, 2025

Have you checked your emails for your order. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3233 replies
  • March 26, 2025

Hey there ​@Ron_Sayers, you should receive an invoice etc via your email.

 

However, if you require this, please let us know and we can PM you and get that sorted for you.

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 3 replies
  • March 26, 2025

Hi ​@Tyler,

I have checked my emails, my initial contract is not there.

Could you please forward it to me?

Kind regards.

Ron. 


  • Author
  • New
 Contributor
  • 3 replies
  • March 27, 2025

I need a copy of my proof of purchase and contract, is there a support ticket process?


MZone
Gold Contributor
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  • Gold Contributor
  • 655 replies
  • Answer
  • March 27, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Ron_Sayers   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


  • Author
  • New
 Contributor
  • 3 replies
  • March 28, 2025

@MZone Thanks for your help.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3233 replies
  • March 28, 2025

Hey there ​@Ron_Sayers, we hope you’ve been able to contact our live-chat for support as advised by ​@MZone.

 

If you still require help here, please let us know.

 

Thanks,

Tyler