I can’t make calls!!
Solved
need help!
Best answer by Decembersangel72
Hi
What phone do you have? (as you may need to ‘Google’ the correct details for your device as they may differ from the below information).
Even though you see 4G this may not be the correct option to connect to the ‘4G’ network.
You need to see ‘LTE’ or ‘4G Calling’ for example, rather than just 4G, to be able to connect to the VoLTE (4G Voice over LTE) network which is what the providers use once 3G is turned off.
Do you see an option in the settings to switch VoLTE/4G Calling on?
Please see the reply I gave in this post to see if it helps clarify the problem!
Good luck x
+24Hey there
How long has this been an issue for please?
Have you tried restarting your phone?
Have you tried resetting network settings?
Thanks,
Tyler
+12Hi
What phone do you have? (as you may need to ‘Google’ the correct details for your device as they may differ from the below information).
Even though you see 4G this may not be the correct option to connect to the ‘4G’ network.
You need to see ‘LTE’ or ‘4G Calling’ for example, rather than just 4G, to be able to connect to the VoLTE (4G Voice over LTE) network which is what the providers use once 3G is turned off.
Do you see an option in the settings to switch VoLTE/4G Calling on?
Please see the reply I gave in this post to see if it helps clarify the problem!
Good luck x
+24Hi
Welcome to the Community!
I hope your issue is resolved.
If you require further assistance, please let us know.
Kash
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.